IT - Associate Information Technology Technician

Kelly Science, Engineering, Technology & Telecom; Collegeville (PA); On-site; USD 37,195 - 50,971; Full time

Benefits offered by this job

Personal Protective Equipment provided

Safety-first focus

Job summary

Kelly Science, Engineering, Technology & Telecom is hiring for an IT Associate Information Technology Technician to provide desktop support with a focus on cybersecurity compliance. This contract role based in Collegeville, PA, involves maintaining endpoint security, supporting laboratory computing, and managing ServiceNow incidents.

The ideal candidate will have 3+ years of Windows support experience, strong customer service skills, and a background in cybersecurity is preferred. This is a hands-on, onsite position requiring physical presence for support activities.

Qualifications

• Minimum 3+ years of general Windows support experience required.
• Ability to troubleshoot and diagnose network, software, and operating system issues.
• Cybersecurity experience or knowledge preferred.

Responsibilities

• Provide hands-on support for laboratory and client PCs.
• Support small cybersecurity initiatives.
• Ensure devices meet security and patching standards.
• Assist with hardware installation and diagnostics.
• Manage ServiceNow incidents and vulnerability tickets.

Skills

Windows OS upgrades and lifecycle support

Microsoft Defender security software

Client-Supported Device compliance and patching

ServiceNow incident and request handling

Basic firewall and networking concepts

Strong customer service and communication skills

Ability to work effectively in a hybrid team

Education

Associate's degree in electronics, computer technology, or a related field

Tools

ServiceNow

Windows OS

Microsoft Excel

Job description

Job Title

IT - Associate Information Technology Technician

Primary Location

Collegeville, PA 19426

Contract Type

12‑month contract, onsite role

Pay Range

$27-$37/hr

Role Overview

This contract role functions as a contractor desktop‑support position with a strong emphasis on cybersecurity compliance, maintenance, and laboratory computing support. The technician will execute assigned tasks from an established work or project list rather than manage projects directly.

Primary Focus Areas

• Maintaining endpoint and cybersecurity compliance
• Supporting laboratory and client computing devices
• Resolving ServiceNow incidents and requests
• Assisting with routine hardware, software, and OS‑related tasks

Key Responsibilities

• Provide hands‑on support for laboratory and client PCs, including repair, configuration, replacement, and lifecycle management.
• Support small cybersecurity initiatives as part of a larger program.
• Ensure devices meet established security, compliance, and patching standards.
• Assist internal clients with hardware installation and diagnostics, basic networking, OS and application installation, and troubleshooting cybersecurity‑related issues.
• Perform maintenance tasks such as group policy reconfiguration, network configuration changes, removal of unauthorized or non‑compliant software, and peripheral setup for lab instruments, printers, and other devices.
• Manage ServiceNow incidents, requests, and vulnerability tickets, driving issue resolution within SLA expectations.
• Collaborate with internal teams and external service providers to deliver effective solutions.
• Maintain accurate Client Supported Device (CSD) records and support asset lifecycle management, including equipment recycling.

Preferred Experience & Skills

• Windows OS upgrades and lifecycle support
• Microsoft Defender security software
• Client‑Supported Device compliance and patching, including patch services
• ServiceNow: Vulnerability ticket handling
• Incident and request SLA fulfillment
• Basic firewall and networking concepts
• Strong customer service and communication skills
• Ability to work effectively in a hybrid, multi‑site team environment

Job Requirements

• Ability to troubleshoot and diagnose network, software, and operating system issues.
• Excellent interpersonal, communication, collaboration, and problem‑solving skills.
• Self‑motivated with a strong commitment to quality, compliance, and customer service.
• Physical capability to perform tasks including bending, stooping, walking, and lifting items over 25 pounds.
• Associate’s degree in electronics, computer technology, or a related field preferred (or equivalent experience).
• Minimum 3 + years of general Windows support experience required.
• Cybersecurity experience or knowledge preferred.
• Physical presence required for hands‑on support activities.
• Personal Protective Equipment must be worn while in lab areas; footwear must be self‑provided.
• Certifications in computers, cybersecurity, or networking are preferred.

Technical Environment

Predominantly Windows‑based. Experience with OS upgrades, lifecycle management, Microsoft tools (Excel). Troubleshooting lab systems, robotics, automation, or analytical equipment is a plus (not required).

Safety & PPE

• Direct handling of lab materials; computer‑only interaction otherwise.
• PPE required in labs: lab coat, safety glasses, and steel‑toe or composite‑toe shoes.
• Safety shoes must be self‑provided.
• Emphasis on a safety‑first mindset.

EEO Statement

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status. Kelly takes affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with Form I‑9 information to confirm that applicants are authorized to work in the U.S.