IT Associate II-Service Desk-Alt Sched - Night Shift

Stifel; St. Louis (MO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision care

401k

Paid time off

Job summary

Stifel is looking for an IT Associate II to provide technical support and assistance related to computer systems at their St. Louis location. This role entails diagnosing errors, troubleshooting software and hardware, and installing systems.

Qualified candidates should have at least an Associates degree or equivalent and one year of experience in a technical environment. Stifel offers a comprehensive benefits package and aims to foster a culture of inclusion.

Qualifications

• 1+ years of working in a technical environment.
• Capacity to work efficiently with little to no direct supervision.
• Display an openness to learning new technologies.

Responsibilities

• Diagnose computer errors and troubleshoot computer software, hardware, and networking issues.
• Provide technical support to remedy computer problems.
• Respond to queries on the phone, via email, in person, or through remote access.

Skills

Strong Working Knowledge of computer systems, hardware, and software

Advanced problem-solving skills

Excellent communication and interpersonal skills

Education

Associates degree or equivalent coursework

Tools

Excel

Word

PowerPoint

Outlook

Active Directory

Job description

Why Stifel

Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole.

Let’s talk about how you can find your place here at Stifel, where success meets success.

What You'll Be Doing

The IT Associate II-Service Desk-Alt Sched role provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and software. This role responds to customer queries to provide technical assistance.

This is a Compressed Schedule position working a 4 days/10 hours shift.

What We're Looking For

• Diagnose computer errors and troubleshoot computer software, hardware, and networking issues.
• Provide technical support to remedy computer problems.
• Follow up with users after problems have been resolved.
• Install and configure software and operating systems, and update these systems when necessary.
• Respond to queries on the phone, via email, in person, or through remote access.
• Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Train computer users.

Shift Hours 11:30am-10:00pm

What You'll Bring

• Strong Working Knowledge of computer systems, hardware, and software.
• Advanced problem-solving, analytical, and team working skills.
• Excellent communication and interpersonal skills.
• Display an openness to learning new technologies.
• Must be able to work any shift, night, weekends, holidays and extended hours as part of the regular schedule.
• Capacity to work efficiently with little to no direct supervision.

Education & Experience

• Minimum Required: Associates degree or equivalent coursework, or equivalent experience.
• Minimum Required: 1+ years of working in a technical environment.

Licenses & Credentials

• Proficient in Excel, Word, PowerPoint, Outlook, and Active Directory.

Systems & Technology

• Preferred: CompTia A+.

About Stifel

At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

Stifel is an Equal Opportunity Employer.