IT Associate II-Service Desk-Alt Sched - Night Shift

Stifel Financial Corp.; Missouri; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health care benefits

401k

Paid time off

Job summary

A leading financial services firm in Missouri is seeking an IT Associate II to provide technical support for computer systems, hardware, and software. Responsibilities include troubleshooting issues, training users, and providing assistance via multiple channels. The ideal candidate has strong problem-solving abilities and at least 1 year of experience in a technical environment. This position offers a compressed schedule and comprehensive benefits, including health care and paid time off.

Qualifications

• Strong working knowledge of computer systems, hardware, and software.
• Ability to troubleshoot and resolve issues independently.
• Willingness to learn new technologies.

Responsibilities

• Provide technical support for computer-related issues.
• Diagnose and troubleshoot hardware and software problems.
• Train users on system functionality.

Skills

Technical support

Problem-solving

Communication skills

Team working skills

Education

High School Diploma or equivalent coursework

1+ years' experience in a technical environment

Tools

Excel

Word

PowerPoint

Outlook

Active Directory

Job description

What You'll Be Doing

The IT Associate II-Service Desk-Alt Sched role provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and software. This role responds to customer queries to provide technical assistance.

This is a Compressed Schedule position working a 4 days/10 hours shift.

What We're Looking For

• Diagnose computer errors and troubleshoot computer software, hardware, and networking issues.
• Provide technical support to remedy computer problems.
• Follow up with users after problems have been resolved.
• Install and configure software and operating systems, and update these systems when necessary.
• Respond to queries on the phone, via email, in person, or through remote access.
• Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Train computer users.

Shift Hours 11:30am-10:00pm

What You'll Bring

• Strong Working Knowledge of computer systems, hardware, and software.
• Advanced problem-solving, analytical, and team working skills.
• Excellent communication and interpersonal skills.
• Display an openness to learning new technologies.
• Must be able to work any shift, night, weekends, holidays and extended hours as part of the regular schedule.
• Capacity to work efficiently with little to no direct supervision.

Education & Experience

• Minimum Required: High School Diploma or equivalent coursework.
• Minimum Preferred: 1+ years' working in a technical environment.

Licenses & Credentials

• Proficient in Excel, Word, PowerPoint, Outlook, and Active Directory.

Systems & Technology

• Preferred: CompTia A+.

Benefits

At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

Stifel is an Equal Opportunity Employer.