IT Associate II-Service Desk-Alt Sched - Night Shift

Stifel Financial Corp.; St. Louis (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Job summary

A global wealth management firm seeking an IT Associate II for their Service Desk. The role involves providing technical support to users, diagnosing and troubleshooting technical issues, and installing software and operating systems. Candidates should have strong communication skills and a working knowledge of computer systems and software. Commitment to shift work is required, along with an Associate’s degree or equivalent experience. Comprehensive benefits are provided including health care and paid time off.

Qualifications

• Must have 1+ years of working in a technical environment.
• Capacity to work efficiently with little to no direct supervision.

Responsibilities

• Diagnose and troubleshoot computer software, hardware, and networking issues.
• Provide technical support for computer problems.
• Install and configure software and operating systems.
• Respond to queries via phone, email, or in-person.

Skills

Strong working knowledge of computer systems, hardware, and software

Advanced problem-solving skills

Excellent communication skills

Openness to learning new technologies

Ability to work independently

Education

Associate’s degree or equivalent coursework

Tools

Excel

Word

PowerPoint

Outlook

Active Directory

Job description

Company Overview

Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole.

Job Summary

IT Associate II – Service Desk – Alt Sched role provides technical support and assistance, on the phone, in person, or remotely, for computer systems, hardware, and software. This role responds to customer queries to provide technical assistance.

Schedule

This is a compressed schedule position working a 4 days/10 hours shift. Shift hours: 11:30 am–10:00 pm.

Key Responsibilities

• Diagnose computer errors and troubleshoot computer software, hardware, and networking issues.
• Provide technical support to remedy computer problems.
• Follow up with users after problems have been resolved.
• Install and configure software and operating systems, and update these systems when necessary.
• Respond to queries on the phone, via email, in person, or through remote access.
• Offer technical assistance on the delivery, configuration, set‑up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Train computer users.

Required Skills and Experience

• Strong working knowledge of computer systems, hardware, and software.
• Advanced problem‑solving, analytical, and team‑working skills.
• Excellent communication and interpersonal skills.
• Openness to learning new technologies.
• Must be able to work any shift, night, weekends, holidays, and extended hours as part of a regular schedule.
• Capacity to work efficiently with little to no direct supervision.

Education & Experience

• Associate’s degree or equivalent coursework, or equivalent experience.
• 1+ years of working in a technical environment.

Licenses & Credentials

• Proficient in Excel, Word, PowerPoint, Outlook, and Active Directory.

Preferred Qualifications

• CompTIA A+ certification.

Additional Information

Stifel is more than 130 years old and still thinks like a start‑up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. We offer an entrepreneurial environment and a comprehensive benefits package: health, dental, vision care, 401(k), wellness initiatives, life insurance, and paid time off.

Stifel is an Equal Opportunity Employer.