Onsite IT & Facilities Technician

Smarty, LLC; Orem (UT); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Long-term disability insurance

Generous PTO

401(k) with company matching

Training & professional development

Standing desk & modern tools

Snacks, drinks and team lunches

Chiropractic services in-office

Company retreats

Job summary

Smarty is hiring an IT Associate to join our onsite team in Orem, UT. You will ensure equipment and systems run at peak performance and implement security measures. This role requires problem solving and collaboration to keep Smarty running smoothly.

Qualifications include a Bachelor's degree in IT or related field, strong communication, and SOC2 awareness. We value hands-on learners who help others and thrive in a fast-paced environment.

Qualifications

• Bachelor's degree in IT or related field or equivalent practical experience.
• Experience delivering technical customer service preferred.
• Willingness to learn and help others.
• Strong communication skills to work with all levels of Smarty.
• Detail‑oriented and meticulous in problem solving.
• Experience with Linux Shell scripting.
• Aware of SOC2 considerations.

Responsibilities

• Provide troubleshooting services, problem solving, and training to Smarty team members.
• Research, procure, manage, configure, and support employee equipment (laptops, phones, monitors, etc.).
• Procure and allocate software licenses and subscriptions.
• Track, manage, and disperse company assets.
• Configure and update network equipment (routers, switches, cables, wireless APs, firmware).
• Configure and manage the Smarty phone system.
• Ensure assets are safe, secure, and audited regularly.
• Develop protocols and assist with policies and procedures for evolving business needs.
• Manage Smarty facilities to maintain performance standards (HVAC, elevator, furniture, etc.).
• Complete special projects from remodels to workstation optimization.
• Engage in face‑to‑face coordination to align IT activities with goals.

Skills

Troubleshooting

Communication

Willingness to learn

Detail-oriented

SOC2 awareness

Linux Shell scripting

Technical customer service

Education

Bachelor's degree in IT or related field

Job description

Smarty is hiring an IT Associate to join our onsite team in Orem, UT. You will ensure equipment and systems run at peak performance and implement security measures. This role requires problem solving and collaboration to keep Smarty running smoothly.

Qualifications include a Bachelor's degree in IT or related field, strong communication, and SOC2 awareness. We value hands-on learners who help others and thrive in a fast-paced environment.