IT Asset Recovery Leader

Everise, Inc.; Florida; Hybride; USD 60 000 - 81 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental

Vision

Disability insurance

401k

Paid time off

Commission earnings

Other benefit programs

Résumé du poste

Everise, Inc. is seeking an experienced IT Asset Recovery Lead to manage the end-to-end recovery of laptops, tokens, and peripherals for a largely remote workforce. You will drive the process from separation trigger to receipt, coordinating with HR, IT, and Legal to ensure compliant offboarding and minimal loss.

The role emphasizes cross-functional collaboration, process improvement, and data-driven reporting to optimize recovery rate, cycle time, and costs across the distributed environment.

Qualifications

• 5+ years in IT asset management, reverse logistics, endpoint operations, or offboarding.
• Experience in a distributed work-from-home environment or BPO/contact center is a plus.
• Hands-on with at least one enterprise ITAM/CMDB platform; familiarity with MDM/endpoint tools.

Responsabilités

• Manage full asset-recovery workflow for leavers across remote and on-site staff.
• Coordinate returns, track devices, and reduce in-transit losses and unaccounted assets.
• Ensure asset status, disposition, and reconciliation with ITAM systems and HR/Payroll handoffs.
• Develop and implement cost-effective recovery strategies and dashboards.

Connaissances

IT Asset Management

Reverse Logistics

Endpoint Operations

Offboarding

Data Analysis

Outils

CMDB Platform

MDM/Intune

Description du poste

Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people‑first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose

This role owns the recovery of IT assets — laptops, headsets, peripherals, secure tokens, and related hardware — from departing employees and agents across a distributed, largely work‑at‑home BPO workforce. It is an operational leadership role. You will run the end‑to‑end recovery process, meet recovery‑rate and cycle‑time targets, tighten the offboarding handoff between HR, Payroll, and IT, and bring fresh thinking to one of the leakiest stages of the asset lifecycle. Success is measured by how much hardware comes back, how quickly, and at what cost — while every action stays compliant with applicable employment law.

Key Responsabilities:

• Recovery Operations Manage the full asset‑recovery workflow for leavers — voluntary, involuntary, and no‑show / abandonment cases — across the work‑at‑home and on‑site workforce. Coordinate reverse logistics: pre‑paid return kits, courier pickups, drop‑off options. Track every device from the separation trigger to physical receipt, and drive down the in‑transit and unaccounted population. Handle escalations for non‑returners, damaged or incomplete returns, and disputed cases.
• Alignment with IT Asset Management Work directly with the ITAM team and their tooling to keep asset status, assignment, and disposition accurate in real time. Reconcile recovered assets against the asset register; ensure returns are checked in. Close the loop with MDM / endpoint tools (Intune) for remote lock. Coordinate for On‑boarding & Offboarding process related to Assets. Own the IT portion of the offboarding runbook, integrated tightly with the HRIS separation trigger so recovery starts on day zero. Build the recovery clock into the exit process — final‑pay coordination, return deadlines, and reminder cadence. Reduce leakage at the source through deposit or pledge models, right‑sized issuance, BYOD trade‑offs, and stronger acknowledgement at the point of asset assignment.
• Innovation & Continuous Improvement Introduce innovative, cost‑effective recovery approaches — self‑service return portals, gamified and early‑return incentives, automated multi‑channel reminders, geofenced device tracking, buy‑back and settlement options, and vendor‑managed recovery‑as‑a‑service where it pencils out. Use data to surface patterns — which sites, roles, tenure bands, or vendors drive the most loss — and target interventions accordingly.
• Legal & Compliance Ensure all recovery actions — final‑pay handling, deductions, communications, and any collections — comply with applicable federal, state, and local law across the jurisdictions where the workforce sits. Partner with Legal and HR on non‑return escalation paths, settlement letters, and when (and when not) to pursue formal collection.
• Reporting Produce recovery dashboards and KPIs for leadership: recovery rate, cycle time, cost per recovery, value recovered versus written off, and aging of open cases.

Attributes & Attitude

Proactive and results driven, with strong ownership, sound judgment, and attention to detail. Able to handle sensitive employee situations with professionalism and discretion, coordinate effectively across HR, Payroll, IT, and Legal, and use data to solve problems and improve asset recovery processes.

Knowledge & Experience

5+ years of experience in IT asset management, reverse logistics, endpoint operations, or offboarding, including direct experience in a BPO / contact‑centre or large distributed work‑at‑home environment. Proven track record of measurably improving asset recovery rates and reducing write‑offs at scale (thousands of endpoints, high‑attrition environments). Hands‑on experience with at least one enterprise ITAM / CMDB platform, and comfort working alongside MDM / endpoint‑management tools. Excellent cross‑functional coordination skills — able to move HR, Payroll, IT, and Legal in the same direction. Data‑literate, comfortable in Excel and BI tools building reconciliation and KPI reporting.

Compensation & Benefits:

The anticipated base salary range for this remote position is $70,000.

• medical coverage
• dental
• vision
• disability
• 401k
• paid time off
• commission earnings
• other benefit programs

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. Companies rely on Everise, a leading customer experience firm, to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal‑opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness! Learn more at www.weareeverise.com.