IT Asset & Project Coordinator

Sproutup; United States; On-site; USD 65,000 - 95,000; Full time

Job summary

Sprout is a global IT hardware retirement provider headquartered in Charlotte, NC, seeking a Project Coordinator/PM to plan and manage service-delivery engagements, coordinate resources, vendors and shipments, and ensure projects stay on track.

You will collaborate with clients, compliance, and internal teams to monitor KPIs, track progress, and optimize outcomes. This role offers growth in a fast-paced, customer-focused environment with opportunities to expand our program delivery capabilities.

Qualifications

• Experience in project management, specifically within ITAD or related industries.
• Ability to manage multiple projects simultaneously and under pressure, with exceptional attention to detail.

Responsibilities

• Develop project plans to monitor and track progress across service delivery engagements.
• Coordinate resources and third-party vendors for the flawless execution of projects, ensuring resource availability and allocation.
• Conduct regular project reviews and adjust plans as necessary to address challenges and keep engagements on track.
• Schedule 1099 contractors via the vendor portal and coordinate onsite services with subcontracted field resources.
• Provide logistics support for customers across physical distribution, transportation, and onsite service needs.
• Learn and use Sprout's applications and web-based systems to facilitate shipments both domestically and internationally.
• Obtain, review, and award quotes for shipments and onsite services of varying scope and scale.
• Communicate internally and externally regarding orders, transportation needs, and project status.
• Communicate effectively with clients to identify needs, provide updates, and ensure satisfaction.
• Foster long-term client relationships by consistently delivering beyond expectations.
• Coordinate with the Compliance Department to ensure standards and requirements are met for all shipment types.
• Organize and manage documentation for department and company-wide recording needs, including filings, invoices, data entries, and other shipment-related records.
• Assist in managing on-customer-premises resources to ensure positive outcomes.
• Track revenue from Services projects against targets and ensure KPIs are kept within expected range for Service Delivery.
• Support the department leader with other tasks and assignments as needed, including SITAD project support, with flexibility given the natural overlap between Coordinator and PM responsibilities

Skills

Project coordination

Leadership

Communication

Team collaboration

Growth mindset

Tools

MS Office

Project management tools

Job description

Sprout is a global IT hardware retirement provider headquartered in Charlotte, NC, seeking a Project Coordinator/PM to plan and manage service-delivery engagements, coordinate resources, vendors and shipments, and ensure projects stay on track.

You will collaborate with clients, compliance, and internal teams to monitor KPIs, track progress, and optimize outcomes. This role offers growth in a fast-paced, customer-focused environment with opportunities to expand our program delivery capabilities.