PM Coordinator

Sproutup; Northern (KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Sproutup is seeking a Project Coordinator/PM to manage ITAD service delivery projects from planning to execution. You will coordinate resources, vendors, logistics, and client communications to ensure timely, compliant shipments and successful outcomes.

You will work across domestic and international shipments, maintain project documentation, monitor KPIs, and support revenue tracking within the Services portfolio. Strong organization and collaboration are essential.

Qualifications

• Experience in project management, specifically within ITAD or related industries.
• Ability to manage multiple projects simultaneously and under pressure, with exceptional attention to detail.
• Working knowledge of MS Office applications.
• Familiarity with project management tools and software.
• Strong organizational, leadership, and communication skills.
• Willingness to learn new workflows and pursue continuous training.
• Growth mindset with the tenacity to always find a way and navigate role overlap.

Responsibilities

• Develop project plans to monitor and track progress across service delivery engagements.
• Coordinate resources and third-party vendors for the flawless execution of projects, ensuring resource availability and allocation.
• Conduct regular project reviews and adjust plans as necessary to address challenges and keep engagements on track.
• Schedule 1099 contractors via the vendor portal and coordinate onsite services with subcontracted field resources.
• Provide logistics support for customers across physical distribution, transportation, and onsite service needs.
• Learn and use Sprout's applications and web-based systems to facilitate shipments both domestically and internationally.
• Obtain, review, and award quotes for shipments and onsite services of varying scope and scale.
• Communicate internally and externally regarding orders, transportation needs, and project status.
• Communicate effectively with clients to identify needs, provide updates, and ensure satisfaction.
• Foster long-term client relationships by consistently delivering beyond expectations.
• Coordinate with the Compliance Department to ensure standards and requirements are met for all shipment types.
• Organize and manage documentation for department and company-wide recording needs, including filings, invoices, data entries, and other shipment-related records.
• Assist in managing on-customer-premises resources to ensure positive outcomes.
• Track revenue from Services projects against targets and ensure KPIs are kept within expected range for Service Delivery.
• Support the department leader with other tasks and assignments as needed, including SITAD project support, with flexibility given to overlap between Coordinator and PM responsibilities.

Skills

Project management

Communication

Team leadership

Detail-oriented

Tools

MS Office

Project management software

Job description

Overview

Sprout is a global IT hardware retirement provider for hyperscaler and enterprise clients. We leverage a nationwide footprint (and international partner network) combined with proprietary software to enable efficient end-to-end IT asset disposition with a focus on data-bearing devices from the client to the cloud. The company is headquartered in Charlotte, NC with additional operations near Sacramento, Dallas, and Boston. Sprout provides software and services to clients in the form of our IT Asset Disposition, Certified Destruction, and Responsible Recycling solutions.

Since our founding as an electronic waste startup from a Duke University dorm room in 2014, we have been expanding at an average rate of >66% each year. By adhering to our 3 values (One Sprout, Deliver Excellence, and Integrity Matters), we are proud of our culture to move at #SproutSpeed to become the emerging leader in our industry. For more information, please visit: www.sproutup.com

Responsibilities

Project Coordination & Planning

• Develop project plans to monitor and track progress across service delivery engagements.
• Coordinate resources and third-party vendors for the flawless execution of projects, ensuring resource availability and allocation.
• Conduct regular project reviews and adjust plans as necessary to address challenges and keep engagements on track.

Vendor & Logistics Coordination

• Schedule 1099 contractors via the vendor portal and coordinate onsite services with subcontracted field resources.
• Provide logistics support for customers across physical distribution, transportation, and onsite service needs.
• Learn and use Sprout's applications and web-based systems to facilitate shipments both domestically and internationally.
• Obtain, review, and award quotes for shipments and onsite services of varying scope and scale.

Client & Stakeholder Communication

• Communicate internally and externally regarding orders, transportation needs, and project status.
• Communicate effectively with clients to identify needs, provide updates, and ensure satisfaction.
• Foster long-term client relationships by consistently delivering beyond expectations.

Documentation & Compliance

• Coordinate with the Compliance Department to ensure standards and requirements are met for all shipment types.
• Organize and manage documentation for department and company-wide recording needs, including filings, invoices, data entries, and other shipment-related records.

Performance Tracking & Team Support

• Assist in managing on-customer-premises resources to ensure positive outcomes.
• Track revenue from Services projects against targets and ensure KPIs are kept within expected range for Service Delivery.
• Support the department leader with other tasks and assignments as needed, including SITAD project support, with flexibility given the natural overlap between Coordinator and PM responsibilities

Qualifications

Project Management Experience

• Experience in project management, specifically within ITAD or related industries.
• Ability to manage multiple projects simultaneously and under pressure, with exceptional attention to detail.

Logistics & Vendor Coordination

• Working knowledge of international and domestic freight and logistics functions, including how to work with and schedule services and transportation with vendors.
• Ability to obtain, review, and award vendor quotes for shipments and onsite services of varying scope and scale.

Systems & Tools

• Working knowledge of MS Office applications.
• Familiarity with project management tools and software.

Communication & Team Collaboration

• Strong organizational, leadership, and communication skills.
• Possess a positive, team-oriented, and service-based attitude.

Mindset & Adaptability

• Willingness to learn new workflows and pursue continuous training.
• Growth mindset with the tenacity to always find a way, and comfort navigating overlap between Coordinator and PM responsibilities

EEO – Equal Employment Opportunity

The Company is an equal opportunity employer and does not discriminate on the basis of and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification)