IT Asset Manager - Navy Yard, Washington, D.C.

Serco; Quantico (VA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Tuition reimbursement

Job summary

Serco Inc. is seeking an IT Asset Management professional to support the US Navy Submarine In-service Program Office. The role focuses on organizing IT assets, device management, and access control across multiple teams and external partners.

You will ensure accurate data, secure handling of assets, and effective communication within a diverse professional group. Qualified candidates will hold a Secret clearance, possess strong MS Office skills, and demonstrate the ability to multitask in a

Qualifications

• Must be able to obtain/maintain a Secret security clearance.
• Bachelor’s degree and 5 years of experience; or an Associate’s degree with 7 years; or a HS diploma with 9 years of related experience.
• Advanced MS Office skills: Outlook, PowerPoint, Word, Teams, Excel.
• Ability to multi-task in a fast-paced environment with minimal supervision.
• Discretion in performing work requirements.
• Outstanding written and oral communication to collaborate with a diverse team.
• Attention to detail and ability to meet deadlines; ability to present projects to senior management.
• Willingness to travel 10%.

Responsibilities

• Organize and maintain electronic and physical document systems.
• Manage government issued laptops, phones, and other devices for personnel.
• Manage personnel electronic accounts with ACIO databases.
• Manage swipe access to relevant buildings/spaces for government employees and contractors.
• Perform basic research and follow-up on IT assets from multiple data sources.
• Collaborate with internal and external teams, including customers, carriers, Tier 2 technicians, and project teams.
• Troubleshoot issues and elevate as needed; maintain issue ownership.
• Provide reassurance to end users when delivering solutions and diagnosing issues.

Skills

MS Office Suite

Communication skills

Attention to detail

Multi-tasking

Security clearance

Education

Bachelor's degree

Associate's degree

High School diploma or equivalent

Tools

ACIO databases

Laptop/Device management

Job description

Position Description & Qualifications

If you seek a rewarding, high profile and challenging position supporting projects for the US Navy which requires technical rigor and will tap and build on your expertise, -Serco has a wonderful opportunity for you! The IT Asset Management role will be on a dynamic team, supporting Team Submarine In-service Program Office. Bring your expertise and collaborative skills to make an impact on our military defense and safety of our sailors.

Team Submarine’s Submarine COLUMBIA Class Program Office is responsible for: The construction of COLUMBIA Class submarines, financial and budget management, shipyard support of submarines, vendor support of submarines, logistical support, quality assurance (SUBSAFE), and post-delivery submarine certifications and test programs.

The Team Submarine concept unifies once diverse submarine-related activities into a single submarine-centric organization with the goal of eliminating traditional stovepipe structures and processes that created impediments and inefficiencies in the submarine research, development, acquisition, and maintenance communities. Team Submarine provides improved communication among the various offices that contribute to the overall success of the United States Submarine Force.

Must be able to obtain/maintain/transfer a U.S. Department of War (DoW) Secret security clearance.

In This Role, You Will

• Organize and maintain electronic and physical document systems.
• Manage government issued laptops, phones, and other devices for personnel.
• Manage personnel electronic accounts with ACIO databases.
• Manage swipe access to relevant buildings/spaces for government employees and government contractors.
• Perform basic research and follow-up on IT assets with the ability to work with multiple data sources.
• Work in unison with multiple internal and external teams, including customers, cellular carriers, Tier 2 technicians, specialized reach-out/project teams.
• Do the troubleshooting and elevate as needed and ensure problem ownership.
• Provide reassurance to end users when delivering solutions and diagnosing issues.

To Be Successful In This Role, You Will Have

• Must be able to obtain/maintain a Secret security clearance.
• A Bachelor’s degree and 5 years of experience.
  • or an Associate’s degree and 7 years of experience
  • or a High School diploma/GED or equivalent military experience with at least 9 years of related experience.
• An advanced MS Office skillset to include Outlook, PowerPoint, Word, Teams, and Excel.
• The ability to multi-task in a fast-paced environment accepting emergent tasking with little to no supervision and/or direction.
• Discretion in performing specified work requirements.
• Outstanding written and oral communication skills to communicate effectively and build strong working relationships with a vast team of diverse professionals.
• Attention to detail and the ability to meet tight deadlines, as well as work independently and with sufficient knowledge to present projects to senior management.
• The ability to effectively use Microsoft Suite.
• The ability to travel 10%.

Additional Desired Experience And Skills

• Any military experience preferred.
• Experience managing government issued IT assets for personnel.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well‑being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans.