Engineering Technician

Serco; Boise (ID); On-site; USD 65,000 - 95,000; Full time

Job summary

Serco Inc. is seeking an Engineering Technician to support the US Navy Global Sustainment contract, based in Boise, Idaho. You will work on on-site and remote SME system support, perform diagnostics, testing, and maintenance to ensure mission-critical security and safety systems operate reliably.

The role requires US citizenship, an active DoD Secret clearance or eligibility, and a strong background in electronics, electromechanical systems, and field service. Travel up to 50% may be required.

Qualifications

• Minimum high school diploma or GED with at least four years of relevant professional experience.
• Active Secret clearance or ability to obtain DoD Secret clearance.
• Four+ years in system diagnostics, troubleshooting and repairs in field operations.
• Two+ years autonomous work experience with minimal supervision.
• Experience diagnosing electronic, hydraulic, and electromechanical systems; reading schematics.

Responsibilities

• Write SOPs that are well-designed, testable, and efficient.
• Provide on-site and remote SME system support to field engineers worldwide.
• Conduct software analysis, programming, testing, debugging, and maintenance.
• Identify production and non-production issues, develop solutions, and implement changes.
• Respond to corrective and preventive maintenance calls and adhere to SLAs.

Skills

System diagnostics

Troubleshooting

Field operations

Autonomous work

Reading schematics

Safety compliance

Travel readiness

Education

High school diploma or GED

Bachelor's degree (related field)

Master's degree (related)

Tools

Access control systems

CCTV systems

PLC (programmable logic controllers)

Electronic Security Systems (ESS)

Card readers & access control logic

Vehicle barriers & bollards

Mass Notification / Emergency Alert Systems

Job description

Position Description & Qualifications

Looking for an Engineering Technician opportunity at a place you can make a difference every day? Discover this great opportunity supporting a global contract. Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors by discovering your new role supporting this critical mission.

Serco supports the US Navy as a prime for their Global Sustainment contract maintaining Public Safety Systems globally across 117 Navy installations. Our team maintains and manages the hardware and software across 30 legacy and baseline systems supporting Emergency Management and Physical Security missions.

You will be part of a large sustainment team that works closely with the customer and other Serco teams to deliver quality service to Navy customers. The team has been recognized by the Navy and the industry for their outstanding contributions to the program.

In this role, you will:

• Write well-designed, testable and efficient Standard Operating Procedures (SOP).
• Provide on-site and remote Subject Matter Expert (SME) system support to field engineers across the globe.
• Conduct software analysis, programming, testing, debugging activities and maintenance.
• Identify production and non-production application issues, develop solutions, and implement necessary changes.
• Respond to corrective maintenance and preventative maintenance trouble calls.
• Ability to adhere to contract service level agreements (SLA).

To be successful in this roll, you will have:

• US Citizenship
• An active Secret clearance or the ability to obtain or currently hold an active Department of Defense (DoD) Secret clearance
• Minimum high school diploma or GED with a minimum of four years of relevant professional experience
• A minimum of four years of practical experience in system diagnostics, troubleshooting, and repairs within field operations.
• At least two years of autonomous work experience, demonstrating the ability to make technical decisions with minimal supervision
• Familiarity with industry-standard concepts, practices, and procedures, including:
• Diagnosing and troubleshooting electronic, hydraulic, and electromechanical systems
• Reading and interpreting technical diagrams, schematics, and manuals Implementing safety, security, and compliance protocols in commercial, military, or governmental settings
• Collaborating with internal teams and external stakeholders to resolve technical issues
• Accurately documenting maintenance activities, repairs, and corrective measures
• Ability to travel CONUS/OCONUS as needed (up to 50%)

Additional desired experience and skills:

• Bachelor’s degree with a minimum of two years of relevant professional experience.
• Master’s degree with a minimum of one year of relevant professional experience
• Proficiency with one or more of the following systems or technologies is required. Candidates are not expected to have experience with all listed items but should demonstrate relevant and transferable technical skills.
• Access controlled gates (vehicle and pedestrian)
• CCTV and video surveillance systems o Automated Vehicle Gate (AVG)
• Programable Logic Controller (PLC) o Electronic Security Systems (ESS) or access control platforms
• Card readers and access control logic o Vehicle barriers and bollards (hydraulic and electromechanical)
• Mass Notification / Emergency Alert Systems o Alarms, intrusion detection systems, and sensors networks
• Emergency Operations Centers (EOC) or Dispatch Centers
• General electronics troubleshooting, maintenance and repair
• Aircraft maintenance or support systems (highly transferable experience)

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: [e-mail] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [e-mail] .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time‑off programs that support work‑life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The hourly amount for this position can be found at the top of this posting. This role is covered by the Service Contract Act.For positions on this contract, we will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor and the Wage Determination (WD). The wage rate will vary depending on the locality. Additionally, you will receive Health and Welfare Benefits based on the WD for the contract.

Benefits – Comprehensible benefits for full-time employees (part-time members receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan that includes counseling conditions
• Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or Service Contract Labor Standards.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .