Associate Technician-Flex

Insight Enterprises; Fort Worth (TX); On-site; USD 23,000 - 32,000; Full time

Job summary

Insight Enterprises is seeking an Associate Technician for our Fort Worth, TX office. The role is fully onsite with a daytime shift, focusing on installing, repairing, testing, and servicing a wide range of systems and communication technologies to minimize client downtime.

You will diagnose hardware issues, document technical steps, and support depot programs like Hot Swap and Repair. A certificate or diploma in IT and 2–5 years of IT support experience are preferred.

Qualifications

• IT-related certificate or diploma.
• 2–5 years of troubleshooting or IT support experience.
• Strong communication, organizational, customer service, and problem-solving skills.

Responsibilities

• Install, repair, test, and service hardware and peripherals.
• Diagnose and repair issues to minimize client downtime.
• Install hardware and test functionality per instructions.
• Complete technical documentation for billing, returns, and compliance.
• Support depot programs such as Hot Swap and Repair.

Skills

IT support

Customer service

Troubleshooting

Education

IT certificate or diploma

Tools

HP

Dell

Lenovo

Job description

Requisition Number: 106509Associate Technician FlexLocation: This role is fully onsite in our Fort Worth, TX office.Shift: 8:00am - 4:00pmSalary: $20/hrInsight at a Glance14,000+ engaged teammates globally$8.2 billion in revenue in 2025Certified as a Great Place to work in 9 Countries in 2025Fortune 500 Company (No. 447) in 2025Received 25+ industry and partner awards in the past year$1.4M+ total charitable contributions in 2024 by Insight globallyNow is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.About the roleAs a Flex Services Technician, you’ll be the go-to expert installing, repairing, testing, and servicing a wide range of systems and communication technologies. You’ll solve problems, keep clients running smoothly, and help build the digital infrastructure of tomorrow. Diagnosing and repairing hardware and peripheral issues using the most efficient, cost-effective solutions to minimize client downtime.Diagnosing and repairing hardware and peripheral issues using the most efficient, cost-effective solutions to minimize client downtime.Installing and testing hardware, ensuring everything works flawlessly and following any specialized instructions.Completing all required technical documentation for billing, product returns, and compliance.Supporting Insight’s depot programs such as Hot Swap and RepairWhat we’re looking for:IT-related certificate or diploma2–5 years of troubleshooting or IT support experienceStrong communication, organizational, customer service, and problem-solving skillsA+ certification (preferred)-Previous experience working as certified HP, Dell or Lenovo technician (preferred)Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.Join us today, your ambITious journey starts here.Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.Posting Notes: Fort Worth || Texas (US-TX) || United States (US) || Distribution Center || None || US - Fort Worth, TX ||