IT Asset Management Engineer

Milestone Technologies, Inc.; Orlando (FL); Hybrid; USD 110,000 - 121,000; Full time

Job summary

Milestone Technologies, Inc. is seeking an IT Asset Management Engineer focused on ServiceNow ITAM/CMDB. The role emphasizes CMDB design, discovery capabilities, and asset management integrations within the ServiceNow ecosystem.

You will implement and mature the Software Asset Management Enterprise initiative, support ongoing projects, and collaborate with stakeholders to expand assets, improve data quality, and maintain platform configurations.

Qualifications

• 3–5 years in ServiceNow CMDB (Configuration Management Database).
• Experience with IT Operations Management and ServiceNow Discovery capabilities.
• Hands-on experience with CMDB and discovery tools.
• ServiceNow certification is a requirement.

Responsibilities

• Support the implementation and expansion of ServiceNow Software Asset Management Enterprise.
• Help stand up and mature the ServiceNow platform within Asset Management.
• Engage in data quality analysis and remediation for platform improvements.
• Collaborate with stakeholders to integrate and maintain ServiceNow deployments.

Skills

ServiceNow

ServiceNow CMDB

IT Operations Mgmt

ServiceNow Discovery

CMDB & Discovery

CMDB build & management

Job description

ON-SITE - Glendale/Burbank, Orlando, NYC, or Seattle

IT Asset Management Engineer / ServiceNow ITAM/CMDB

ServiceNow certification is a requirement

• 7+ month W2 (ONLY) contract - No C2C, 1099, 3rd Party, or Sponsorship
• 4 days onsite (in Glendale/Burbank, Orlando, New York or Seattle) and 1 day remote
• Rate: $80 - $88

ServiceNow Experience

• 3-5 years in ServiceNow CMDB (Configuration Management Database)
• IT Operations Management
• ServiceNow Discovery capabilities
• ServiceNow certification is a requirement

CMDB and Discovery Expertise

• Understand how to build and manage a CMDB.
• Have hands-on experience with ServiceNow discovery tools and capabilities.

Asset Management Experience - at least one of:

• Software Asset Management (SAM)
• Hardware Asset Management (HAM)
• While expertise in both is not required, familiarity with one was considered important.

Integration Knowledge

• How integrations function within ServiceNow.
• Maintenance and management of those integrations.
• In depth functional knowledge can be taught, but foundational understanding is necessary.

Here Is a Summary Of The Job Description.

This role will primarily operate within the ServiceNow ecosystem (Software Asset Management (SAM) Enterprise Initiative)

Will support the implementation and expansion of ServiceNow Software Asset Management Enterprise

Will be helping stand up and mature the platform

Supporting ongoing project-related work

Data Quality & Platform Improvements =

• Performing data quality analysis and remediation
• Recommending improvements to platform configuration and processes

Asset Management Expansion =

• Hardware Asset Management (HAM)
• Managing discovery tools
• Supporting integrations within the ServiceNow environment

The candidate will be expected to remain focused largely within the ServiceNow asset management space.

Required Skills =

• ServiceNow
• ServiceNow CMDB (Configuration Management Database)
• IT Operations Management
• ServiceNow Discovery capabilities
• CMDB and Discovery Expertise
• Understand how to build and manage a CMDB

Hands-on Experience With ServiceNow Discovery Tools And Capabilities

• Asset Management experience > Software Asset Management (SAM) or Hardware Asset Management (HAM); while expertise in both is not required, familiarity with one is considered important
• Integration knowledge > how integrations function within ServiceNow
• Maintenance and management of those integrations
• Some functional knowledge can be taught, but foundational understanding is necessary

Certification Requirements =

• ServiceNow certification is a requirement
• Certified System Administrator (CSA) is preferred
• Any ServiceNow certification that meets platform team requirements is acceptable

The platform team requires developers and ServiceNow personnel to hold at least one ServiceNow certification

Collaboration Expectations =

• Although the position contains technical engineering responsibilities, it is not purely independent work
• Participate in stakeholder meetings
• Work with business segments as the asset management program expands
• Help bring additional device inventories and environments into the system
• Communicate with various stakeholders as part of implementation efforts
• This need for stakeholder engagement is one reason the role is classified as engineering rather than purely development-oriented work.

The estimated pay range for this position is USD $80.00/hr - USD $88.00/hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.