IT Asset & Lifecycle Generalist

State of Arizona Enterprise Technology (ASET); Phoenix (AZ); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

Sick leave

Vacation with holidays

Parental leave

Health insurance

Retirement plan

Life insurance

Disability insurance

Additional employee benefits

Job summary

Arizona Department of Transportation is seeking an IT Generalist to support the management of the agencies full IT lifecycle of assets/equipment from quoting and receiving to configuration, deployment and surplus. Will plan and carry out agency IT initiatives.

Will also provide computer operations support and help perform PC and software installation on individual workstations. Will help resolve service desk tickets.

Qualifications

• Associates degree plus 1-3 years of experience (or equivalent).
• General knowledge of PC setup and end-user software.
• Experience with ServiceNow or similar ITSM tools is a plus.

Responsibilities

• Plan and carry out agency IT initiatives by developing and maintaining processes, policies, standards and measurements.
• Executes and monitors production jobs; handles ticketing queue and inventory processes.
• Provide computer operations support and resolve service desk tickets; coordinate IT asset issues.

Skills

Strong customer service

Analytical skills

Interpersonal communication

Google Workspace

Microsoft Office

Education

Associates degree

Tools

ServiceNow

Inventory management systems

Job description

Arizona Department of Transportation is seeking an IT Generalist to support the management of the agencies full IT lifecycle of assets/equipment from quoting and receiving to configuration, deployment and surplus. Will plan and carry out agency IT initiatives.

Will also provide computer operations support and help perform PC and software installation on individual workstations. Will help resolve service desk tickets.