IT Generalist

State of Arizona Enterprise Technology (ASET); Phoenix (AZ); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

Sick leave

Vacation with holidays

Parental leave

Health insurance

Retirement plan

Life insurance

Disability insurance

Additional employee benefits

Job summary

Arizona Department of Transportation is seeking an IT Generalist to support the management of the agencies full IT lifecycle of assets/equipment from quoting and receiving to configuration, deployment and surplus. Will plan and carry out agency IT initiatives.

Will also provide computer operations support and help perform PC and software installation on individual workstations. Will help resolve service desk tickets.

Qualifications

• Associates degree plus 1-3 years of experience (or equivalent).
• General knowledge of PC setup and end-user software.
• Experience with ServiceNow or similar ITSM tools is a plus.

Responsibilities

• Plan and carry out agency IT initiatives by developing and maintaining processes, policies, standards and measurements.
• Executes and monitors production jobs; handles ticketing queue and inventory processes.
• Provide computer operations support and resolve service desk tickets; coordinate IT asset issues.

Skills

Strong customer service

Analytical skills

Interpersonal communication

Google Workspace

Microsoft Office

Education

Associates degree

Tools

ServiceNow

Inventory management systems

Job description

DEPT OF TRANSPORTATION

Be a part of an innovative and collaborative team driving a safer transportation system for Arizona.

IT Generalist

Job Location:

Address: Information Technology Group

2039 W. Lewis Ave.

Phoenix, AZ 85009

Posting Details

Salary: $62,000 - 72,000

Anticipated Salary: $67,000

Grade: 24

Closing Date: 08/19/2026

Job Summary

This position will support the management of the Agencies full IT lifecycle of assets/equipment from quoting and receiving to configuration, deployment and surplus. Will plan and carry out agency IT initiatives. Will also provide computer operations support and help perform PC and software installation on individual workstations. Will help resolve service desk tickets.

Job Duties

• Plan and carry out agency IT initiatives by developing and maintaining processes, policies, standards and measurements that will help to eliminate waste. Increase efficiency by making the best use of existing IT asset resources by avoiding asset purchases that are unnecessary.
• Executes and monitors production jobs. Performs Gatekeeper functions for Configuration and Deployment ticketing queue. Trouble shoots production problems and recommends/implements solutions. Completes weekly, monthly and yearly physical inventory processes. Processes, documents and coordinates palletizing/staging equipment and administration paperwork for final disposal.
• Provides computer operations support for administrative duties within IT procurement and inventory management. Helps resolve service desk tickets. Coordinates with Fixed Assets and others within the agency to resolve IT asset issues.

Knowledge Of

Knowledge, Skills & Abilities (KSAs):

• General Knowledge of PC setup.
• End-user computer software; systems analysis and design techniques.
• IT training; negotiation and problem resolutions skills.
• ServiceNow familiarity.
• Inventory Management/ Warehousing.

Skill In

• Strong customer service and analytical skills.
• Excellent interpersonal, written and oral communication skills.
• Google Workspace.
• Microsoft Office

Ability To

• Demonstrated ability to balance and organize multiple tasks.
• Demonstrated ability to work collaboratively in teams and across organizations.
• Demonstrated ability to build strong relationships inside and outside the organization.

Selective Preference(s)

Associates degree plus 1-3 years of experience (or equivalent experience).

Pre-Employment Requirements

This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11). All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement

Mandatory participation in the Arizona Retirement System (ASRS) is required.

Contact Us

For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at [e-mail] or phone call at [phone] option 2.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling [phone] option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.