IT Generalist

Arizona State Government; Phoenix (AZ); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

Sick leave

Vacation with 10 paid holidays peryear

Paid Parental Leave-Up to 12 weeks per

Health and dental insurance

Retirement plan

Life insurance and long-term-disab.

Short-term disability insurance

Deferred compensation plans

Supplemental life insurance

Job summary

Arizona Department of Transportation seeks an IT Generalist to manage the agency's full IT lifecycle of assets from quoting through disposal. The role includes planning IT initiatives, providing operations support, and assisting with PC/software deployments on workstations.

The position requires ability to resolve service desk tickets and coordinate with Fixed Assets to maintain accurate inventory and asset records.

Qualifications

• Knowledge of PC setup and end-user software.
• Familiarity with IT training, service desk basics, and inventory management.

Responsibilities

• Plan and carry out IT initiatives and asset lifecycle processes from quoting to disposal.
• Provide computer operations support and assist with PC/software installations on workstations.
• Help resolve service desk tickets and coordinate with asset management.

Skills

PC setup

End-user software

IT training

ServiceNow familiarity

Inventory management

Google Workspace

Microsoft Office

Education

Associates degree

Tools

ServiceNow

Google Workspace

Microsoft Office

Job description

DEPT OF TRANSPORTATION

Be a part of an innovative and collaborative team driving a safer transportation system for Arizona.

IT Generalist

Job Location:

Address: Information Technology Group
2039 W. Lewis Ave.
Phoenix, AZ85009

Posting Details:

Salary: $62,000 - 72,000

Anticipated Salary: $67,000

Grade: 24

Closing Date: 08/19/2026

Job Summary:

This position will support the management of the Agencies full IT lifecycle of assets/equipment from quoting and receiving to configuration, deployment and surplus. Will plan and carry out agency IT initiatives. Will also provide computer operations support and help perform PC and software installation on individual workstations. Will help resolve service desk tickets.

Job Duties:

• Plan and carry out agency IT initiatives by developing and maintaining processes, policies, standards and measurements that will help to eliminate waste. Increase efficiency by making the best use of existing IT asset resources by avoiding asset purchases that are unnecessary.
• Executes and monitors production jobs. Performs Gatekeeper functions for Configuration and Deployment ticketing queue. Trouble shoots production problems and recommends/implements solutions. Completes weekly, monthly and yearly physical inventory processes. Processes, documents and coordinates palletizing/staging equipment and administration paperwork for final disposal.
• Provides computer operations support for administrative duties within IT procurement and inventory management. Helps resolve service desk tickets. Coordinates with Fixed Assets and others within the agency to resolve IT asset issues.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• General Knowledge of PC setup.
• End-user computer software; systems analysis and design techniques.
• IT training; negotiation and problem resolutions skills.
• ServiceNow familiarity.
• Inventory Management/ Warehousing.

Skill in:

• Strong customer service and analytical skills.
• Excellent interpersonal, written and oral communication skills.
• Google Workspace.
• Microsoft Office.

Ability to:

• Demonstrated ability to balance and organize multiple tasks.
• Demonstrated ability to work collaboratively in teams and across organizations.
• Demonstrated ability to build strong relationships inside and outside the organization.

Selective Preference(s):

Associates degree plus 1-3 years of experience (or equivalent experience).

Pre-Employment Requirements:

This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The Arizona Department of Administration offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

Retirement:

Mandatory participation in the Arizona Retirement System (ASRS) is required.

Contact Us:

For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at [e-mail] or phone call at [phone] option 2.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling [phone] option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.