IT Apprenticeship, Communications and Change Management

Kennesaw State University; Kennesaw (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Kennesaw State University is seeking an IT Communications Apprenticeship within UITS to support campus engagement and change management efforts. This role helps develop practical, hands-on skills in a professional IT environment and communicates technology changes across the university.

The apprenticeship focuses on developing written and oral communication, public speaking, and project coordination while learning IT systems, programs, and processes.

Qualifications

• High school diploma or equivalent
• No experience required; on-the-job training provided
• Student currently enrolled seeking a degree

Responsibilities

• Promotes UITS at orientations, events, and activities on both campuses, including New Student Orientations during the summer and as needed throughout the academic year (availability typically Tues-Friday, 12-3 p.m., with occasional weekends)
• Supports Organizational Change Management (OCM) efforts by helping develop awareness materials and communication assets for new systems, technology updates, and service changes
• Works with UITS staff to create and update digital and print materials that communicate IT services, initiatives, and upcoming technology changes
• Provides administrative and project support for the UITS Communications and Organizational Change Management teams

Skills

Project coordination

Presentation skills

Customer service

Phone and email etiquette

Attention to detail

Education

High school diploma or equivalent

Student currently enrolled seeking a degree

Tools

Microsoft Office

Canva

Job description

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

(Primary Location for Job Responsibilities)

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Supports UITS communications and organizational change management efforts while developing practical, hands‑on skills in a professional IT environment. Contributes to campus engagement, service awareness, and the communication of technology changes, helping build understanding and adoption of IT services across the university.

This position is an apprenticeship within Kennesaw State University Information Technology Services (UITS) and does not guarantee permanent employment with the University.

Responsibilities

KEY RESPONSIBILITIES: -

• Promotes UITS at orientations, events, and activities on both campuses, including New Student Orientations during the summer and as needed throughout the academic year (availability typically Tues-Friday, 12-3 p.m., with occasional weekends)
• Supports Organizational Change Management (OCM) efforts by helping develop awareness materials and communication assets for new systems, technology updates, and service changes
• Works with UITS staff to create and update digital and print materials that communicate IT services, initiatives, and upcoming technology changes
• Provides administrative and project support for the UITS Communications and Organizational Change Management teams

Required Qualifications

Educational Requirements

High school diploma or equivalent

Required Experience

No experience required; on-the-job training provided

Preferred Qualifications

Preferred Educational Qualifications

Student currently enrolled seeking a degree

Proposed Salary

The budgeted hourly range is $12.50, $15.00 or $16.50 per hour. Offers are based on relevant experience.

Abilities

Knowledge, Skills, & Abilities

Able to handle multiple tasks or projects at one time meeting assigned deadlines

Shows initiative and a willingness to learn

Able to solve basic problems, follow guidance, and contribute to team project

KNOWLEDGE

Key Learning Objectives

Will develop skills and acquire experience in written and oral communication

Will develop skills and acquire experience and skills in public speaking

Will acquire experience and exposure to information technology systems, programs and processes

Will develop interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills

Will learn the fundamentals of Organizational Change Management (OCM) and how communication and engagement support technology adoption

Skills

Interest in developing skills in project coordination and presentation

Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite, Canva)

Attention to detail and follow up skills

Customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.218_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, [e-mail].

Other Information

This is not a supervisory position.

This position does not have any financial responsibilities.

This position will not be required to drive.

This role is not considered a position of trust.

This position does not require a purchasing card (P-Card).

This position will not travel

Background Check

• Standard Enhanced

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre‑employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf