CrunchTime Administrator

The Cheesecake Factory Incorporated; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

The Cheesecake Factory Incorporated in Phoenix, AZ is seeking a CrunchTime Administrator to maintain data accuracy across locations and support restaurant operations, inventory control, and financial reporting.

You will troubleshoot data issues, develop training materials, and generate reports, coordinating with IT and Operations to implement menu and system changes.

Qualifications

• Minimum three years of hospitality experience; culinary management preferred.
• Experience administering or programming within the CrunchTime platform.
• Understanding of basic accounting principles: GL coding, P&L, COGS, and inventory controls.
• Proficiency in Microsoft Office; advanced Excel preferred; Visio knowledge a plus.
• Excellent written and verbal communication, presentation, and facilitation skills.

Responsibilities

• Perform ongoing CrunchTime data maintenance, including adding and updating products, recipes, vendors, and locations.
• Monitor, investigate, and resolve daily error remediation files to ensure data accuracy.
• Develop, maintain, and update standardized CrunchTime training materials.
• Collaborate with restaurant managers to troubleshoot data issues and provide system guidance.
• Serve as the primary point of contact with the CrunchTime support team, communicating issues and training needs.
• Prepare and distribute reports supporting Food, Beverage, and Inventory Control initiatives.
• Collaborate with restaurant management to analyze and resolve cost and revenue variances.
• Coordinate menu changes with IT and Operations to ensure timely database updates.

Skills

Data management

Data analysis

Communication

Time management

Cross-functional collaboration

Training materials

Problem solving

Adaptability

Attention to detail

Tools

CrunchTime

Excel

Visio

Office Suite

Job description

Overview:

CrunchTime Administrator

PHOENIX, ARIZONA

The CrunchTime Administrator is responsible for maintaining the accuracy and integrity of CrunchTime data across all locations. This role supports restaurant operations, inventory control, and financial reporting by managing system data, troubleshooting issues, developing training materials, and coordinating menu and system changes with cross-functional teams.

Job Description:

• Perform ongoing CrunchTime data maintenance, including:
  • Adding and maintaining products and recipes
  • Entering and updating vendor information
  • Managing vendor order guides
  • Setting up and maintaining new restaurant locations
• Monitor, investigate, and resolve daily error remediation files to ensure data accuracy.
• Develop, maintain, and update standardized CrunchTime training materials in alignment with new system features and evolving SOPs.
• Partner with restaurant managers to troubleshoot data issues and provide system guidance.
• Serve as the primary point of contact with the CrunchTime support team, communicating system issues, enhancement requests, and training needs.
• Prepare and distribute reports supporting Food, Beverage, and Inventory Control initiatives.
• Collaborate with restaurant management to analyze and resolve cost and revenue variances.
• Coordinate menu changes, additions, and deletions with IT and Operations to ensure timely and accurate database updates for new menus, policies, and rollouts.

Requirements:

• Minimum three years of experience in hospitality; preferably higher level culinary management
• Demonstrated experience administering or programming within the CrunchTime platform.
• Understanding of basic accounting principles, including GL coding, P&L statements, COGS, and inventory controls.
• Proficiency in Microsoft Office Suite and Visio; Advanced Excel preferred
• Excellent written and verbal communication, presentation, and facilitation skills.
• Strong time management, organizational, and prioritization abilities.
• Ability to independently identify, analyze, and resolve routine system and data issues.
• Proven ability to collaborate cross-functionally to resolve problems and improve processes.
• Adaptable, with a demonstrated commitment to continuous learning and process improvement.
• Ability to model, teach, and reinforce FRC's Mission, Values, and Culture.

About Us:

Our story begins with Sam Fox, a man passionate about hospitality and endlessly inspired by food and design. He opened his first concept, Wildflower American Cuisine, in Tucson in 1998, and today has introduced dozens of ever-evolving Fox Restaurant Concepts brands. Now, 27 years later, we have 13 unique concepts with over 90 locations across the U.S., including fan favorites like Culinary Dropout, The Henry, Blanco Cocina + Cantina, and more. The Fox Restaurant team is a community of creative thinkers who help bring Sam's concepts to life. We believe the best stories are shared over food, we challenge ourselves to find ways to make our best ideas even better daily, and we keep our people and guests at the heart of all we do. We see every brand as a way for us to connect with and serve those who matter most - our people and our guests.

Fox Restaurant Concepts, an entity of the Cheesecake Factory, is an Equal Opportunity & E-Verify Employer.

Proof of eligibility to work in the United States is required.