IT Application Support Specialist

Talantir; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Talantir is seeking a System Administrator/IT Support Specialist to manage user profiles, roles, and permissions across Microsoft AD/O365 and related systems in the United States. You will triage and resolve tickets for the Application Development team and support rollout, configuration, and troubleshooting of end-user applications.

You will collaborate with analysts and operations to translate requirements into workflows, document procedures, and participate in testing, releases, and version

Qualifications

• 2+ years in System Administration or IT support.
• Strong experience with Microsoft OS and O365.
• Analytical and problem-solving abilities.
• Excellent communication and organization.
• Collaborative, team-oriented mindset.
• Familiarity with ticketing systems preferred.

Responsibilities

• Administer and manage user profiles, roles, and permissions across Microsoft AD/O365, uSUITE, and relevant vendor systems.
• Monitor, triage, and resolve application related tickets assigned to the Application Development team.
• Support the rollout, configuration, and troubleshooting of end user applications and software systems.
• Collaborate with business analysts and operational teams to translate business requirements into application workflows.
• Maintain clear and accurate technical support documentation, including application guides, access/permissions procedures, and recurring operational processes.
• Participate in application testing, release activities, and version control processes.
• Monitor performance and ensure stability of end user systems based on organizational requirements.
• Troubleshoot system issues and outages in a timely and professional manner.
• Provide after hours or weekend support for scheduled implementations, migrations, or conversions as needed.

Skills

System Administration

Helpdesk / IT Support

Communication skills

Analytical thinking

Team collaboration

Problem solving

Organizational skills

Tools

Microsoft Windows

O365

Active Directory

FreshDesk

Job description

Responsibilities

• Administer and manage user profiles, roles, and permissions across Microsoft AD/O365, uSUITE, and relevant vendor systems.
• Monitor, triage, and resolve application related tickets assigned to the Application Development team.
• Support the rollout, configuration, and troubleshooting of end user applications and software systems.
• Collaborate with business analysts and operational teams to translate business requirements into application workflows.
• Maintain clear and accurate technical support documentation, including application guides, access/permissions procedures, and recurring operational processes.
• Participate in application testing, release activities, and version control processes.
• Monitor performance and ensure stability of end user systems based on organizational requirements.
• Troubleshoot system issues and outages in a timely and professional manner.
• Provide after hours or weekend support for scheduled implementations, migrations, or conversions as needed.

Requirements

• Minimum 2 years of experience as a System Administrator, Helpdesk Administrator, IT Support Specialist, or similar IT infrastructure role.
• Strong experience with Microsoft operating systems, O365, and related platforms.
• Demonstrated resourcefulness, analytical thinking, and problem solving ability.
• Strong communication, customer service, and organizational skills.
• Ability to work effectively in a collaborative, team oriented environment.
• Experience supporting Investran, FIS VPM, or Hedge tek is helpful but not required.
• Familiarity with FreshDesk or similar ticketing systems is a plus.