IT Application Analyst (Grand Central)

UMC Health System; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

UMC Health System seeks an IT Application Analyst to support Epic and related applications across departments. You will implement, maintain, and optimize systems, collaborating with IT teams and end users to deliver cohesive solutions.

Responsibilities include designing and testing Epic and third‑party apps, validating workflows, and ensuring timely delivery within scope and budget while maintaining data integrity and SLA adherence.

Qualifications

• High school diploma or GED required; bachelor's degree recommended.
• Experience with Epic EHR preferred; familiarity with other applications is a plus.

Responsibilities

• Design, build, test Epic and third‑party applications for implementation and ongoing support.
• Perform comprehensive testing and document testing progress and issues.
• Facilitate workflow design and validation with end users.
• Assess workflows through user interviews/shadowing and document findings.
• Improve and optimize workflows; ensure design/build and integration testing meet best practices.
• Follow change control processes and communicate status updates; support SLA compliance.
• Participate in on‑call coverage and adapt to scheduled/unscheduled downtime.

Skills

Workflow design

Software testing

Documentation

Incident management

Education

High School Diploma or GED

Bachelor’s degree (preferred)

Tools

Epic EHR

Job description

Job Summary

We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas (Focus on Case Management Workflows) .IT Application Analyst is responsible for providing support for Epic and 3rd party applications used by supported departments. This includes application implementation, support, maintenance, and optimization of applications, systems, and technologies. Requires collaboration with IT teams and end users to ensure a cohesive, integrated product offering. Epic is the primary software vendor, but responsibility does include other software vendors. This position will foster a culture of excellence, innovation, and collaboration.

Job Specific Responsibilities

• Design, build, and test Epic and 3rd party applications for implementation, optimization, and ongoing support.
• Performs comprehensive testing for all designated applications, which encompasses documentation of testing progress, reporting, and resolving identified issues.
• Responsible for facilitating workflow design and validation in collaboration with end users.
• Assess and document workflows for assigned applications by interviewing/shadowing users.
• Determine areas for improvement and optimize workflows for existing applications ensuring that the design and build are completed successfully, clearly documented, and integration testing performed while leveraging best practices.
• Follows process methodologies, policies and procedures for software support and maintenance to ensure the integrity of electronic data.
• Completes assigned tasks per defined project scope, timelines, and budgets for implementations and may work on multiple implementations at any given time.
• Responsible for updating assigned requests and project tasks, and effectively communicate status updates.
• Reports risks for projects or requests promptly to the appropriate team members and manager.
• Participates in coordinating installation of application changes following change control processes.
• Assess incoming incidents and work to resolve issues, or if unable to resolve, escalates appropriately.
• Utilizes standard departmental process and tools to ensure Service Line Agreement (SLA) compliance.
• Participate in on-call coverage responsibilities.
• Adjusts work hours as necessary to accommodate scheduled/unscheduled downtimes and implementations.
• Performs other related duties and responsibilities as required or requested.

Education and Experience

• High School Diploma or GED (Bachelor’s highly recommended)
• Experience with Epic EHR preferred