IT Application Analyst (Grand Central)

UMC Health System; Lubbock (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

UMC Health System in Texas is seeking an IT Application Analyst to support Epic and other applications across departments. This role focuses on implementing, maintaining, and optimizing software to deliver cohesive workflows and improved patient care.

You will design, build, and test Epic and third‑party integrations, validate workflows with end users, manage incidents, and participate in on‑call coverage to ensure SLA compliance.

Qualifications

• Experience with Epic EHR preferred.
• Ability to design and validate workflows with end users.
• Strong testing and QA skills.

Responsibilities

• Design, build, and test Epic and 3rd party applications for implementation, optimization, and ongoing support.
• Performs comprehensive testing for all designated applications, which encompasses documentation of testing progress, reporting, and resolving identified issues.
• Responsible for facilitating workflow design and validation in collaboration with end users.
• Assess and document workflows for assigned applications by interviewing/shadowing users.
• Determine areas for improvement and optimize workflows for existing applications ensuring that the design and build are completed successfully, clearly documented, and integration testing performed while leveraging best practices.

Skills

Epic EHR

Workflow design

Testing & QA

Education

High School Diploma or GED

Bachelor’s recommended

Tools

Epic Suite

Job description

Job Summary

We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas (Focus on Case Management Workflows) .IT Application Analyst is responsible for providing support for Epic and 3rd party applications used by supported departments. This includes application implementation, support, maintenance, and optimization of applications, systems, and technologies. Requires collaboration with IT teams and end users to ensure a cohesive, integrated product offering. Epic is the primary software vendor, but responsibility does include other software vendors. This position will foster a culture of excellence, innovation, and collaboration.

Job Specific Responsibilities

• Design, build, and test Epic and 3rd party applications for implementation, optimization, and ongoing support.
• Performs comprehensive testing for all designated applications, which encompasses documentation of testing progress, reporting, and resolving identified issues.
• Responsible for facilitating workflow design and validation in collaboration with end users.
• Assess and document workflows for assigned applications by interviewing/shadowing users.
• Determine areas for improvement and optimize workflows for existing applications ensuring that the design and build are completed successfully, clearly documented, and integration testing performed while leveraging best practices.
• Follows process methodologies, policies and procedures for software support and maintenance to ensure the integrity of electronic data.
• Completes assigned tasks per defined project scope, timelines, and budgets for implementations and may work on multiple implementations at any given time.
• Responsible for updating assigned requests and project tasks, and effectively communicate status updates.
• Reports risks for projects or requests promptly to the appropriate team members and manager.
• Participates in coordinating installation of application changes following change control processes.
• Assess incoming incidents and work to resolve issues, or if unable to resolve, escalates appropriately.
• Utilizes standard departmental process and tools to ensure Service Line Agreement (SLA) compliance.
• Participate in on-call coverage responsibilities.
• Adjusts work hours as necessary to accommodate scheduled/unscheduled downtimes and implementations.
• Performs other related duties and responsibilities as required or requested.

Education and Experience

• High School Diploma or GED (Bachelor’s highly recommended)
• Experience with Epic EHR preferred