IT Analyst/Programmer II (Learning Technologies Support Specialist II)

Fayetteville State University; Fayetteville (NC); Hybrid; USD 50,000 - 80,000; Full time

Job summary

An established educational institution is seeking a Learning Technologies Support Specialist II to enhance the learning experience through technology. This role involves providing direct support to students and faculty, resolving technical issues, and delivering training sessions. The ideal candidate will have a strong background in information technology, excellent communication skills, and a passion for innovation in learning technologies. Join a dynamic team dedicated to improving educational outcomes through technology and support services. Embrace the opportunity to make a significant impact in a collaborative environment that values diversity and inclusion.

Benefits

Flexible Work Arrangements

Professional Development Opportunities

Health Insurance

Retirement Plan

Qualifications

• Master's degree in IT or related field with 1-2 years of experience.
• Bachelor's degree with 2-4 years of IT experience.

Responsibilities

• Provide technical support for learning technologies.
• Deliver training sessions on best practices for technology use.

Skills

Problem-Solving

Technical Communication

Training Facilitation

Education

Master's in Computer Science

Bachelor's in Information Technology

Tools

Learning Management Systems

eLearning Software

Job description

Please see Special Instructions for more details.

The selected candidate must be legally authorized to work in the United States. This position is eligible for flexible work arrangements, including remote/hybrid work. Fayetteville State University employees are generally required to reside in North Carolina within a reasonable commuting distance of their assigned duty station.

Position Information

Position Information

Position Title:

Working Title:

Working Title: Learning Technologies Support Specialist II

Position Number:

Position Number: 006303

Full-Time Or Part-Time:

Full-Time Or Part-Time: Full Time

Time Limited Position:

Time Limited Position: No

Number of Vacancies:

Number of Vacancies: 1

Department:

Department: ITS

Posting Number:

Posting Number: 0401766

SHRA/EHRA:

SHRA/EHRA: Exempt Professional Staff (EPS)

Job Category:

Job Category: Professional

Hiring Range:

Hiring Range: Commensurate with Education and Experience

Overall Position Competency:

Overall Position Competency: Exempt Professional Staff (EPS)

Primary Purpose of the Organization:

The mission of Information Technology & Telecommunication Services is to explore, implement, and support the use of technology to achieve the University’s academic and administrative objectives, as stated in the University’s strategic plan.

Primary Purpose of the Position:

The Learning Technologies Support Specialist II is a key member of the Learning Technologies and Engagement Services Team. This position provides daily support to students, faculty, and staff with using and resolving technical issues with supported learning technologies and applications used for teaching and learning.

Brief Summary of Duties:

• Provide direct support to clients to resolve technical issues regarding learning technologies and applications used for teaching and learning.
• Deliver group training and one-on-one consultations, focusing on best practices and proficient use of learning technologies and associated applications.
• Stay up-to-date with innovative trends and industry best practices in learning technologies, actively sharing insights to enhance and evolve our support services continually.
• Other Duties Assigned.

Minimum Education And Experience Requirements:

• A master’s degree in computer science, computer engineering, mathematics, engineering, or a related field, along with one to two years of experience in the field of information technology,
• OR a bachelor’s degree and two to four years of experience in information technology,

Knowledge, Skills And Abilities:

• Willingness to embrace and champion change.
• Demonstrated capacity to problem-solve and work autonomously.
• Ability to communicate with users of varying technical skills.

Preferred Qualifications:

• Bachelor’s degree and 2-4 years of experience in the field of Information Technolgy (IT).
• Experience planning and facilitating technical training sessions.

Special Instructions To Applicants:

The selected candidate must be legally authorized to work in the United States. This position is eligible for flexible work arrangements, including remote/hybrid work. Fayetteville State University employees are generally required to reside in North Carolina within a reasonable commuting distance of their assigned duty station.

Notice to Applicants:

Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase “see resume.”
Please list at least three (3) professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission.

Closing Date:

Open Until Filled: Yes

Additional Information for Applicants:

All new employees are required to have listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the candidate.

EEO Statement:

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees based on race, religion, color, national origin, sex, age, disabling condition, political affiliation or sexual orientation. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Veteran's Statement:

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

Required fields are indicated with an asterisk (*).

• * Please describe your experience in development of learning initiatives which may include eLearning, web-based, alternative, virtual and video based solutions and various learning management systems.

  (Open Ended Question)

• * Please list all software applications that you have direct experience supporting.

  (Open Ended Question)

Constituent Institution of The University of North Carolina.