IT Analyst II - Space Tech Service Desk & On-Call

Firefly Aerospace; Cedar Park (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision plans with低

Parental leave

Educational reimbursement

Short-term disability

Flexible PTO

Job summary

Firefly Aerospace is seeking an IT Analyst II to join the Service Desk, deploying and supporting hardware and software for end users. You will maintain endpoint security through patching, AV updates, and encryption, and communicate technical information to both technical and nontechnical staff.

Occasional travel to support launch activities may be required. The role reports to the IT Operations Manager in Cedar Park, TX, with daily work at the corporate office.

Qualifications

• High school diploma with at least 4 years of relevant work experience.
• Experience with Active Directory, Azure AD, MS M365 User Administration, and Windows OS.
• Excellent customer service and ability to communicate technical instructions to all skill levels.
• Strong PC and laptop hardware knowledge.
• Basic networking device knowledge (switches/routers).
• Solid troubleshooting, diagnostics, and incident management skills.
• Ability to prioritize workload effectively.
• Able to lift up to 50 pounds.

Responsibilities

• Install, diagnose, repair, maintain, and upgrade end-user hardware and software.
• Grant and revoke access to systems.
• Resolve issues reported by internal users.
• Follow documented workflows and industry standards when resolving issues.
• Escalate to appropriate technical resources for more complex issues.
• Maintain asset inventory and ensure offices have adequate hardware levels.
• Document issues in request tickets and create user-facing documentation as needed.
• Participate in an on-call rotation.

Skills

Active Directory

MS M365 Admin

Windows OS

End-user support

Customer service

Networking basics

Troubleshooting

Prioritization

Lift up to 50 lbs

Education

Associate degree or higher in IT

Tools

System Center Configuration Manager

JIRA/Confluence

Job description

Firefly Aerospace is seeking an IT Analyst II to join the Service Desk, deploying and supporting hardware and software for end users. You will maintain endpoint security through patching, AV updates, and encryption, and communicate technical information to both technical and nontechnical staff.

Occasional travel to support launch activities may be required. The role reports to the IT Operations Manager in Cedar Park, TX, with daily work at the corporate office.