IT Analyst II

Firefly Aerospace; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health/Dental/Vision plans

Parental leave

Educational reimbursement

Short-term disability

Flexible PTO

Job summary

Firefly Aerospace seeks an IT Analyst II to deploy and support hardware and software for end users, while maintaining endpoint security through patching, AV updates, and encryption. You will translate technical information for both technical and non-technical audiences and contribute to IT and infrastructure projects.

You may train users on basic and specialized applications and travel 1–2 times per quarter to support launch activities.

Qualifications

• High school diploma with a minimum of 4 years relevant work experience.
• Knowledge of Active Directory, Azure AD, MS 365 User Administration and Windows operating systems.
• Excellent customer service skills with the ability to explain technical concepts to all skill levels.
• Solid understanding of PC and Laptop hardware and internal components.
• Basic knowledge of networking devices such as switches and routers.
• Technical troubleshooting, diagnostics, and incident management.
• Able to lift up to 50 pounds.

Responsibilities

• Install, diagnose, repair, maintain, and upgrade end user hardware and software.
• Grant and revoke access to systems.
• Use technical knowledge to resolve issues reported by internal users.
• Follow documented workflows and industry standards when resolving issues.
• Escalate to appropriate resources for more complex issues.
• Maintain asset inventory and ensure offices have adequate hardware levels.
• Document issues in tickets and create user-oriented documentation as needed.
• Participate in an on-call rotation.

Skills

Active Directory

Azure AD

MS 365

Windows OS

Customer service

Troubleshooting

Incident management

On-call support

Education

High school diploma

Associate Degree or higher in IT

CompTIA A+

Tools

JIRA

Confluence

MacOS support

Linux support

Job description

ABOUT FIREFLY AEROSPACE

Firefly Aerospace is a space and defense technology company on a mission to reliably and repeatedly launch land and operate space systems from Earth to the Moon and beyond As the partner of choice for critical space missions Firefly is the first commercial company to launch a satellite to orbit with 24 hour notice and the first company to achieve a successful Moon landing Headquartered in north Austin Texas Firefly is looking for passionate hardworking innovators to join our team and help fuel our successful trajectory into space

SUMMARY

As an IT Analyst II on the Service Desk team you deploy and support hardware and software solutions for end users and provide day to day technical support for related issues and requests You are expected to maintain strong endpoint security through device patching AV updates and file encryption You will communicate highly technical information to both technical and nontechnical personnel and will participate in the planning and execution of information technology and infrastructure projects You may conduct training programs designed to educate an organizations computer users about basic and specialized applications You may be required to travel one to two times per quarter to support launch activities The position reports to the IT Operations Manager in our corporate office in Cedar Park TX

RESPONSIBILITIES

Install diagnose repair maintain and upgrade end user hardware and softwareGrant and revoke access to systemsUse technical knowledge and expertise to resolve issues reported by internal usersFollow documented workflows and industry standards when resolving issuesEscalate to the appropriate technical resources for more complex issuesMaintain asset inventory and work with team members to ensure offices have adequate hardware levelsDocument issues in request tickets and create documentation for user consumption as neededParticipate in an on call rotation

QUALIFICATIONS

Required High school diploma with a minimum of 4 years relevant work experience A mixture of higher education and relevant work experience will be considered for candidates in accredited 2 year or 4 year programsKnowledge of Active Directory Azure AD MS M365 User Administration and Windows operating systemsExcellent customer service skills with the ability to communicate technical instructions to all skill levelsSolid understanding of PC and Laptop hardware internal components etcBasic knowledge of networking devices such as switches and routersTechnical troubleshooting diagnostics and incident management skillsAble to prioritize workload effectivelyStay current with common computer operations concepts and tools for solving technical issuesAble to lift up to 50 pounds

DESIRED

Associate Degree or higher in an Information Technology discipline or related field of study eg MIS IS IT CNS Computer Engineering Windows Networking AdministrationCompTIA A or equivalent experienceExperience working with Microsoft Enterprise products such as System Center Configuration ManagerMicrosoft GCC High experienceJIRAConfluence experienceMacOS support andor Linux laptop support experienceScripting experience to enable automation of tasks in JIRA or Active Directory

BENEFITS

Firefly offers outstanding benefits for our employees including generous health dental and vision plans with low plan deductibles parental leave educational reimbursement short term disability and flexible PTO options

LTITAR REQUIREMENTS

To conform to US Government space technology export regulations including the International Traffic in Arms Regulations ITAR you must be a US citizen a lawful permanent resident of the US a protected individual as defined by 8 USC 1324ba3 or eligible to obtain the required authorizations from the US Department of State

EEO STATEMENT

Firefly Aerospace Inc is an Equal Opportunity Employer; employment with Firefly is governed based on merit competence and qualifications and will not be influenced in any manner by race color religion gender national originethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status