IT Analyst I - Tech Support & Deployment (Town/Police)

Town of Chapel Hill, North Carolina; Chapel Hill (NC); On-site; USD 54,000 - 70,000; Full time

Job summary

The Town of Chapel Hill is seeking an IT Analyst - I to join the IT Department, supporting Police operations and town-wide technology. You will assist with end-user support, hardware/software deployments, and system maintenance to ensure reliable IT services.

Salary ranges from $54,210 to $70,473, with a full-range up to $86,735 depending on experience and progression. This on-site role requires an associate degree and offers duties across IT operations, events, and security tasks.

Qualifications

• Associate's degree required.
• Experience levels vary by Analyst I/II/III.
• Knowledge of IT concepts and customer service is essential.

Responsibilities

• Provide user technical support via help desk channels.
• Troubleshoot hardware, software, and network issues.
• Configure hardware/software and network devices to minimize downtime.
• Maintain and support Town AV systems and security measures.
• Assist in deployments, testing, and documentation.

Skills

Customer service

Networking basics

Problem solving

Communication skills

Report writing

Education

Associate's degree in a related field

Tools

Office 365

Active Directory

Windows OS

VoIP telephony

Print servers

Job description

The Town of Chapel Hill is seeking an IT Analyst - I to join the IT Department, supporting Police operations and town-wide technology. You will assist with end-user support, hardware/software deployments, and system maintenance to ensure reliable IT services.

Salary ranges from $54,210 to $70,473, with a full-range up to $86,735 depending on experience and progression. This on-site role requires an associate degree and offers duties across IT operations, events, and security tasks.