IT ANALYST I
Chapel On The Hill
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Benefits offered by this job
Job summary
The Town of Chapel Hill is hiring an IT Analyst I to join the IT Department. This role will provide technical support to end-users, assist in hardware and software deployment, and help maintain the town's information systems.
Candidates will support Police Department operations and town-wide technology needs, troubleshoot issues, manage Active Directory and Office 365, and participate in events requiring IT setup and support. A valid NC driver’s license is required.
Qualifications
- Associate’s degree in a related field required.
- IT Analyst II requires 2+ years of work at II level.
- IT Analyst III requires 3+ years of II level work.
Responsibilities
- Provides user technical support; screens and answers Help Desk support requests via phone, email, tickets, or walk-ins.
- Troubleshoots problems on all Town IT systems, including hardware and software.
- Reconfigures computer hardware and software and network appliances to minimize down-time; maintains Windows and Office 365 environments.
- Completes administrative maintenance on Microsoft Office 365, Active Directory, print servers, and VoIP telephony systems.
- Maintains and supports the Town’s audio-visual systems deployed throughout the Town.
- Maintains Endpoint Security; installing/testing Anti-Virus Software; encrypting mobile devices data.
- Responsible for maintaining hardware and software documentation.
- Assists in testing of new computer images for deployments or upgrades.
- Installs new hardware and software; suggests efficiency improvements; minimizes outages.
- Provides technical support for Town events; equipment setup and testing.
- Coordinates vendor interactions to ensure interoperability of systems.
- Responds to after-hours requests when available.
Skills
Education
Tools
Job description
described here. Employees may be required to perform other duties as assigned that are not specifically spelled out in this job description, but which may be reasonably considered to require similar knowledge, skills, and abilities.
We're Hiring! The Town is seeking an IT Analyst - I to join our IT Department. This position will have a dual focus, providing technical support for both Police Department operations and Town-wide technology needs. The purpose of this position is to provide technical support to end-users, assist in hardware and software deployment, troubleshoot systems when necessary, and help maintain the Town's information infrastructure and systems.
- Provides user technical support; screens and answers Help Desk support requests via phone, email, tickets, or walk-in’s.
- Troubleshoots problems on all Town IT systems, including hardware and software.
- Reconfigures computer hardware and software and network appliances to minimize down-time. Examples of systems includes Windows operating systems, Active Directory, Microsoft Office 365, and other Enterprise and line of business applications. Examples of hardware include desktop and laptop computers, iPads, telephones (VoIP and cellular), printers and other network related equipment.
- Completes administrative maintenance on Microsoft Office 365, Active Directory, print servers, and VoIP telephony systems to satisfy end-user requests.
- Maintains and supports the Town’s audio-visual systems deployed throughout the Town.
- Maintains Endpoint Security; Installing/monitoring/testing Anti-Virus Software; Encrypting mobile devices data.
- Responsible for maintaining hardware and software documentation.
- Helps with the testing of new computer images for deployments or upgrades.
- Installs new hardware and software; Makes suggestions to maximize technology efficiency; Takes protective measures to minimize outages.
- Responsible for transporting computer equipment to remote office locations; Installs and configures replacement computers; sets up printers, fax machines and other equipment as needed.
- Provides technical support for Town events; Includes equipment setup, testing and support throughout the event.
- Troubleshoots digital cable boxes and/or TVs.
- Analyzes operational processes and research and provide recommendations to improve workflow and efficiency.
- Completes training in the use of technology to users with a wide range of technical ability and ensure that they're able to access essential job functions.
- Coordinates interactions between vendor-provided hardware, software, and support to ensure that disparate systems are able to work together as necessary.
- Facilitates communication between operational departments and TS to accurately assess and meet diverse operational technology needs.
- Responds to after-hours requests when available.
- Completes all other duties as assigned.
This position may supervise and monitor the performance for other employees, or it may not.
The work is typically performed while sitting at a desk or table, with intermittent standing or stooping. The employee uses equipment requiring a high degree of dexterity. Must be able to lift equipment weighing up to 25 lbs.
The work is typically performed in an office.
- Software and operating systems, firewalls, network switches and application servers.
- Basic networking principles and function.
- Principles, practices, and trends of effective customer service.
- Trends in software and hardware technology.
- Prepare reports.
- Monitor systems, networks, and other various technologies.
- Utilize hand tools, department vehicles, cable testers, and management system.
- Use web-based software systems.
- Use Microsoft Office Outlook, Excel, Word, PowerPoint, or similar tools.
- Solve problems and make sound decisions.
- Establish and maintain effective working relationships with employees and customers.
- Communicate effectively orally and in writing.
- Model behavior that is consistent with our values of RESPECT.
Education
An associate’s degree in a related field of study required.
IT Analyst I: None.
IT Analyst II: A minimum of (2) years as an IT Analyst I level of work required.
IT Analyst III: A minimum of (3) years of IT Analyst II level work required.
- You will be subject to the Drug and Alcohol-free Workplace policy.
- You will be subject to the Safe Driving and Accident Policy.
A valid NC driver’s license and the availability of private transportation or the ability to provide transportation between job sites is required.
The Town of Chapel Hill has the right to revise this job description at any time. This description does not represent in any way a contract of employment.
The Town of Chapel Hill does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
The Town of Chapel Hill offers comprehensive and competitive benefits to regular full time and part time employees.
Health and dental insurance are effective the first day of employment. The town will provide full-time employees group medical and dental insurance including family coverage. Employees and the town will share equally in the additional cost of the medical plan for dependent coverage if employees desire to purchase such coverage for family members. Employees are responsible for the full cost of dependent dental insurance.
Employees hired after June 30, 2010, in a regular full-time or regular part- time position are required to participate in the Retirement Health Savings Plan. Contributions are taken on a pre-tax basis. The current contribution amount is 1%.
- Vacation/Annual Leave: Employees in regular full or part time positions earn between 12 and 26 days per year depending upon length of Town service.
- Sick Leave: Employees in full or part time regular positions earn 12 days per year.
- Paid Parental Leave: Eligible employees receive 6 weeks of Paid Parental Leave after birth or placement of a child in the home for adoption or foster care. This leave does not come from Employee's leave bank.
- Paid Holidays: There are 12 official Town holidays. Employees in full or part time regular positions are eligible for paid holiday time.
- Personal Leave: All employees in full or part time regular positions are granted 3 days of personal leave per year. This leave is non-cumulative
All employees in regular full or part time position are required to contribute to the retirement system. Contributions are taken on a pre-tax basis. The current contribution amount is 6%.
- NC 401(k)-The Town makes a contribution of 5% to the 401(k) for all regular full and part time employees. There is no employee match required. Employees have the option of making contributions on a pre or post tax basis. The plan is administered by Empower.
- 457 Deferred Compensation Plan-Town of Chapel Hill employees have the option of making contributions to a 457. The Town does not make contributions to this plan. The plan is administered by MissionSquare.
- Town Provided: The Town provides both short term and long term disability insurance to all regular full or part time employees. The plan will pay up to 50% of the employee's base income up to $462 per week for non-job related injuries.
- Voluntary Short Term Disability: Employees have the option of purchasing supplemental disability insurance. This plan will pay employees a maximum of 25% of their base weekly earnings up to $400.
The Town provides full and part time regular employees with an individual term life insurance policy. Employees have the option of purchasing additional life insurance for a small fee. Dependent life insurance is also available.
All employees hired after July 1, 2007 are required to have direct deposit.
- Credit Union: Employees of the Town of Chapel Hill are eligible to open accounts at Civic Federal Credit Union.
- Parking is provided free of charge at or near worksites
- Annual longevity payment beginning with the 5th year of full or part time regular employment
- Tuition assistance is available upon completion of the initial probationary period
- Town has a Housing Assistance Program that assists employees secure housing in Town see the following https://www.chapelhillaffordablehousing.org/employee-housing
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