IT Analyst I: Police & Town Tech Support

Chapel On the Hill; Chapel Hill (NC); On-site; USD 54,000 - 70,000; Full time

Benefits offered by this job

Health and dental insurance

Paid time off

Retirement plan

Job summary

The Town of Chapel Hill is hiring an IT Analyst I to join the IT Department. This role will provide technical support to end-users, assist in hardware and software deployment, and help maintain the town's information systems.

Candidates will support Police Department operations and town-wide technology needs, troubleshoot issues, manage Active Directory and Office 365, and participate in events requiring IT setup and support. A valid NC driver’s license is required.

Qualifications

• Associate’s degree in a related field required.
• IT Analyst II requires 2+ years of work at II level.
• IT Analyst III requires 3+ years of II level work.

Responsibilities

• Provides user technical support; screens and answers Help Desk support requests via phone, email, tickets, or walk-ins.
• Troubleshoots problems on all Town IT systems, including hardware and software.
• Reconfigures computer hardware and software and network appliances to minimize down-time; maintains Windows and Office 365 environments.
• Completes administrative maintenance on Microsoft Office 365, Active Directory, print servers, and VoIP telephony systems.
• Maintains and supports the Town’s audio-visual systems deployed throughout the Town.
• Maintains Endpoint Security; installing/testing Anti-Virus Software; encrypting mobile devices data.
• Responsible for maintaining hardware and software documentation.
• Assists in testing of new computer images for deployments or upgrades.
• Installs new hardware and software; suggests efficiency improvements; minimizes outages.
• Provides technical support for Town events; equipment setup and testing.
• Coordinates vendor interactions to ensure interoperability of systems.
• Responds to after-hours requests when available.

Skills

Technical support

Windows OS

Active Directory

Microsoft 365

Customer service

Education

Associate's degree in a related field

Tools

Office 365 Admin Console

Print servers

VoIP systems

Job description

The Town of Chapel Hill is hiring an IT Analyst I to join the IT Department. This role will provide technical support to end-users, assist in hardware and software deployment, and help maintain the town's information systems.

Candidates will support Police Department operations and town-wide technology needs, troubleshoot issues, manage Active Directory and Office 365, and participate in events requiring IT setup and support. A valid NC driver’s license is required.