IT Analyst I- Enterprise Platforms

Sub-Zero Group, Inc.; Madison (WI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation based on技能

Health, dental, vision plans

401(k) profits sharing

On-site UW Health clinic

Education assistance

EV charging

Maternity & paternity leave

Robust benefits package

Job summary

Sub-Zero Group, Inc. is seeking an experienced administrator to lead AI-powered support solutions and manage enterprise platforms such as SharePoint, Miro, Docusign, and Microsoft 365.

You will configure users, licensing, workflows and integrations while delivering advanced support to users and vendors. You will drive upgrades, documentation, budgets, and continuous improvement to boost self-service and support efficiency.

Qualifications

• Experience supporting business applications, SaaS platforms, or enterprise technologies.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience working with vendors and business stakeholders.
• Strong communication, organization, and customer service skills.

Responsibilities

• Serve as the primary administrator for AI-powered support solutions and automation tools, including knowledge management, testing, and continuous improvement.
• Administer and support enterprise platforms including SharePoint, Miro, Docusign, LinkedIn Learning, Adobe Creative Cloud, SnagIt, workplace security systems, AI-powered support solutions, and other Digital Workplace technologies.
• Manage platform configuration, user access, licensing, workflows, and integrations.
• Provide advanced support for enterprise platforms, working with users, vendors, and IT teams to resolve issues and improve platform performance.
• Support software licensing, renewals, vendor relationships, contracts, and budget planning activities.
• Create and maintain technical documentation, knowledge articles, and support procedures.
• Participate in platform upgrades, implementations, and continuous improvement initiatives.

Skills

Troubleshooting

Analytical thinking

Problem solving

Communication

Customer service

Vendor coordination

Education

Associate degree in Information Technology, Business, Information Systems, or related field

Tools

SharePoint

Microsoft 365

ServiceNow

AI platforms

Job description

Key Responsibilities

• Serve as the primary administrator for AI-powered support solutions and automation tools, including knowledge management, testing, and continuous improvement.
• Administer and support enterprise platforms including SharePoint, Miro, Docusign, LinkedIn Learning, Adobe Creative Cloud, SnagIt, workplace security systems, AI-powered support solutions, and other Digital Workplace technologies.
• Manage platform configuration, user access, licensing, workflows, and integrations.
• Provide advanced support for enterprise platforms, working with users, vendors, and IT teams to resolve issues and improve platform performance.
• Support software licensing, renewals, vendor relationships, contracts, and budget planning activities.
• Create and maintain technical documentation, knowledge articles, and support procedures.
• Participate in platform upgrades, implementations, and continuous improvement initiatives.

Required Qualifications

• Experience supporting business applications, SaaS platforms, or enterprise technologies.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience working with vendors and business stakeholders.
• Strong communication, organization, and customer service skills.

Preferred Qualifications

• Experience with SharePoint, Microsoft 365, ServiceNow, or similar enterprise platforms.
• Experience managing software licensing, subscriptions, and vendor relationships.
• Experience with AI, automation, chatbots, or knowledge management solutions.
• Experience working in a manufacturing or enterprise environment.
• Associate degree in Information Technology, Business, Information Systems, or a related field, or equivalent work experience.

What Success Looks Like

• Enterprise platforms are stable, secure, and well maintained.
• Users receive timely and effective support with a strong focus on customer experience.
• Vendor relationships, software licensing, contracts, and renewals are effectively coordinated.
• Documentation and platform configurations remain current and accurate.
• AI-powered solutions continue to improve employee self-service and support efficiency.
• Opportunities for automation and platform improvements are identified and implemented.

We Value Our Employees By Providing

• Competitive compensation based on skills
• Industry leading health, dental, and vision plans
• Generous 401(k) savings and profit sharing
• On-site UW Health clinic, fitness center, and walking paths
• Education assistance and internal training programs
• Electric vehicle charging
• Maternity & paternity leave
• Interested in learning more on our robust benefits package we offer?

This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.