IT Analyst: Hybrid Desk-Side & Remote Support

Arnold & Porter; Denver (CO); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Arnold & Porter is an international law firm seeking two experienced IT Analysts for its Denver and Washington, DC offices. The role provides second-level technical support for desktops, laptops, mobile devices, printers, and productivity applications in a hybrid work setting.

Responsibilities include image, deploy, and maintain equipment; coordinate with IT teams and vendors; manage asset inventory; and support onboarding/offboarding.

Qualifications

• Associate degree in Information Technology or a related field, or equivalent combination of education and experience.
• Minimum of five years of hands-on desktop support experience in a professional services or similarly fast-paced environment.
• Relevant technical certifications, such as CompTIA A+ or Microsoft endpoint management certifications, are strongly preferred.
• Familiarity with law firm technology, applications, and workflows is preferred.
• Strong working knowledge of Windows operating systems and Microsoft 365 applications (Outlook, Word, Excel, PowerPoint).
• Experience with remote support tools (BeyondTrust) and IT service management platforms (ServiceNow) and endpoint management tools (SCCM).
• Experience supporting Adobe Acrobat, Nuance PDF, iManage, and other common legal industry applications.
• Familiarity with modern browsers (Edge, Chrome, Firefox).
• Ability to support iOS and Android devices, IP phones, VPN connectivity, and wireless across Windows, Mac, and mobile.
• Strong customer service, communication, organization, time-management, and project-management skills.

Responsibilities

• Provide responsive hardware and software support in a hybrid work environment.
• Serve as a second-level escalation point for Help Desk issues and SLAs.
• Deliver deskside and remote support for devices and peripherals.
• Image, configure, deploy, and maintain technology equipment and software.
• Collaborate with IT teams and vendors to resolve advanced issues.
• Maintain incident documentation and asset inventory in ITSM and asset tools.
• Support onboarding/offboarding activities and equipment lifecycle.
• Monitor tickets, follow up, and communicate resolution status.
• Assist with procurement, deployment, and inventory management.
• Participate in IT projects and continuous improvement initiatives.

Skills

Desktop support

Customer service

Communication

Troubleshooting

Time management

Education

Associate degree in Information Technology or related field

Tools

BeyondTrust

ServiceNow

SCCM

iManage

Adobe Acrobat

Nuance PDF

Job description

Arnold & Porter is an international law firm seeking two experienced IT Analysts for its Denver and Washington, DC offices. The role provides second-level technical support for desktops, laptops, mobile devices, printers, and productivity applications in a hybrid work setting.

Responsibilities include image, deploy, and maintain equipment; coordinate with IT teams and vendors; manage asset inventory; and support onboarding/offboarding.