IT Analyst - Drive Secure, Reliable Tech Solutions

Cyber Security Jobs; Jurupa Valley (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

JCSD is seeking an IT Analyst to join its IT Team to support and enhance information technology systems across the district. The role includes system implementation, maintenance, and complex user-support responsibilities in a security-conscious environment.

You will monitor performance, respond to incidents, assist with procurement of networking hardware, and maintain SOPs and network diagrams, while delivering advanced helpdesk support to meet SLAs.

Qualifications

• Equivalent to a bachelor's degree from an accredited college or university with major coursework in computer science, information technology, public or business administration, or a related field.
• Four years of increasingly responsible professional experience supporting a comprehensive information technology program.

Responsibilities

• Responds to end-user technology service requests; creates and manages user accounts and permissions; updates content and implements enhancements for the District website; provides support for business software and systems.
• Monitors the District's security integrity related to internal databases, infrastructure, devices, and information systems; provides recommendations to minimize vulnerabilities; implements procedures for responding to security incidents.
• Assists in the procurement, programming, and deployment of District networking hardware to support business operations and SCADA environments; develops and maintains asset documentation, standard operating procedures (SOPs), and network diagrams.
• Develops and maintains network security systems and procedures; monitors security threats such as viruses, malware, and spyware; takes immediate corrective action as needed.
• Configures, monitors, and diagnoses problems with backup and restore operations; participates in disaster recovery planning and operations.
• Administers District-wide web-based helpdesk to identify, isolate, and resolve information system problems; provides advanced-level support for escalated helpdesk tickets; audits completion of helpdesk tickets and ensures tickets are resolved in compliance with service level agreements.

Education

Bachelor's degree in computer science or related field

4 years of professional IT experience

Job description

JCSD is seeking an IT Analyst to join its IT Team to support and enhance information technology systems across the district. The role includes system implementation, maintenance, and complex user-support responsibilities in a security-conscious environment.

You will monitor performance, respond to incidents, assist with procurement of networking hardware, and maintain SOPs and network diagrams, while delivering advanced helpdesk support to meet SLAs.