IT Analyst

DailyPay; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health, vision, and dental care

Equity ownership opportunity

Unlimited PTO

401K with company match

Job summary

DailyPay is looking for an IT Analyst to join their team in New York City. This full-time position will focus on providing IT support, troubleshooting issues, managing access requests, and assisting with daily IT operations. Ideal candidates should have 2–5 years of IT support experience, excellent technical skills, and familiarity with both Macs and iOS.

The role offers opportunities for professional growth and comprehensive benefits including health, vision, and dental care, as well as unlimited PTO and a 401K match.

Qualifications

• 2–5 years experience in IT Support role.
• Deep knowledge of Macs and iOS systems.
• Experience with customer service.

Responsibilities

• Field systems access requests and grant permissions.
• Troubleshoot IT hardware, software, and networking issues.
• Provide help desk support for employees.

Skills

Technical troubleshooting

Customer service

Knowledge of Macs and iOS

SaaS administration

Networking knowledge

Google Workspace

Microsoft Office

Education

Bachelor’s degree in IT or related field

Tools

Jamf

Okta

Job description

About Us: DailyPay is transforming the way people get paid. As a worktech company and industry’s leading on demand pay solution, DailyPay uses an award‑winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well‑being outside of the workplace. DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.

The Role:

We’re looking for an IT Analyst to join our team in New York. This IT position will be on the front lines of providing DailyPay’s IT support and will be onsite full‑time. The ideal candidate will have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non‑technical departments. The primary tasks of this position will be to support access requests, troubleshoot and resolve endpoint issues, install and support software and systems, image workstations and assist with the day‑to‑day operations for DailyPay’s IT infrastructure.

How You Will Make an Impact:

• Field systems access requests and centrally grant permissions and rights
• Troubleshoot and diagnose issues pertaining to IT hardware, software, enterprise systems and networking
• Prioritize and schedule problem resolution, escalating when necessary, to the appropriately experienced IT staff
• Provide at‑the‑elbow support as well as remote help desk support for company employees. This includes setting up new workstations and user accounts, installing applications, troubleshooting, and system maintenance
• Field incoming help requests from end‑users via ticketing system, telephone, email, and Slack. Support could be routed from remote users or remote offices
• Participate in an On‑Call IT rotation schedule. Occasional requires off‑hour support including nights and weekends
• Manage, support and troubleshoot all AV / Conferencing equipment used throughout the New York offices
• Maintain records of hardware inventory in the Inventory Database for the New York IT hardware
• Document network changes in IT wiki
• Create and maintain published user support documentation

What You Bring to the Team:

• Bachelor’s degree with a minimum of 2–5 years in an IT Support role
• Experienced in providing professional and courteous customer service
• Deep knowledge of Macs and iOS. Experience with Jamf is a plus
• Experience with SaaS administration
• Basic understanding of identity and access management concepts; experience supporting Okta is a plus
• Extensive knowledge of computer software, operating systems, hardware and networking
• Able to work in a team as well as independently
• Highly Proficient with Google Workspace Suits and Microsoft Office
• Ability to read, write, speak and understand the English language in a business environment

What We Offer:

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• Employee Resource Groups
• Fun company outings and events
• Unlimited PTO
• 401K with company match

If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [e-mail]. All requests for accommodation will be addressed as confidentially as practicable.

DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.