Analyst I - Mission Control

DailyPay; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Opportunity for equity ownership

Private health insurance option

Generous PTO allowance

5% pension contribution

Job summary

DailyPay is seeking an Analyst I to support the Data Exchange ecosystem. You’ll monitor data flows, resolve issues, and ensure operational efficiency while participating in a fast-paced environment. The role demands strong analytical skills and collaboration across teams.

Qualifications include a Bachelor’s degree or relevant experience, with a focus on detail-oriented tasks. DailyPay offers competitive compensation, private health insurance options, equity ownership, and generous PTO.

Qualifications

• 1+ years of experience in an operational or real-time monitoring environment.
• Ability to prioritize effectively in a fast-paced environment.
• Familiarity with payroll or money movement processes is a plus.

Responsibilities

• Manage and resolve Data Exchange related issues with high precision.
• Identify operational risks by monitoring queues for anomalies.
• Support cross-functional partners on complex escalations.

Skills

Attention to detail

Problem-solving

Data analysis

Communication

Collaboration

Education

Bachelor’s degree

Job description

The Role:

As an Analyst I, you are the first line of defense to assist in monitoring DailyPay’s Data Exchange ecosystem while developing a foundational understanding of the technical tools used to maintain system health. You will utilize standard operating procedures and information from multiple sources to conduct thorough research, and drive the rapid resolution or escalation of issues affecting the data flow between DailyPay and our partners. This is a queue-facing role focused on high-quality execution in a fast‑paced environment. You are not simply closing tickets; you are expected to perform deep research into various Data Exchange issues to ensure the root cause is understood and addressed whenever possible.

This role requires coverage Friday – Tuesday, 8:00 am – 4:00 pm GMT.

How You Will Make an Impact:

• Manage and resolve Data Exchange related issues with high precision, performing deep‑dive research into automated alerts to minimize impact on service continuity, ensure data accuracy, prevent delays, and identify root causes.
• Identify and confidently escalat operational risks early by monitoring queues for anomalies and unexpected data patterns.
• Blend standard runbook execution with deep analytical research to resolve complex alerts, proactively identifying and flagging any outdated procedures to leadership. Proactively identify and report incidents, supporting the resolution process from detection through to root‑cause identification; with guidance from Analyst II’s or Leads when necessary.
• Support cross‑functional partners on complex escalations by compiling all relevant details, ensuring other teams have the necessary context to address the issue without further information.
• Develop familiarity with payroll or money movement processes to better understand the business context of Data Exchange operations.
• Build experience identifying trends and anomalies through data analysis to support proactive issue detection.

What You Bring to The Team:

• Bachelor’s degree or 1+ years of relevant experience in an operational or real‑time monitoring environment.
• Exceptional attention to detail to ensure high‑precision resolution of Data Exchange issues.
• Ability to prioritize effectively and maintain high‑quality execution in a fast‑paced environment.
• Resourceful problem‑solver with the ability to leverage available documentation to drive resolutions independently.
• An aptitude for learning and applying foundational technical skills (e.g., basic querying or monitoring tools) to support troubleshooting efforts.
• Strong communication skills and the ability to collaborate effectively across teams.

What We Offer:

• Competitive compensation
• Opportunity for equity ownership
• Private health insurance option
• Employee Resource Groups
• Fun company outings and events
• Generous PTO allowance
• 5% pension contribution

If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [e-mail]. All requests for accommodation will be addressed as confidentially as practicable.

DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.