Content Administrator, Learning & Development

Nashville Public Radio; Minneapolis (MN); On-site; USD 65,000 - 98,000; Full time

Benefits offered by this job

Health benefits

Equity ownership

Life and disability insurance

Employee assistance program

ERGs

Job summary

DailyPay is seeking a Content Admin to join the Learning and Development team. You will translate complex product specs into actionable support content and maintain internal scripts and external FAQs.

Collaborate with Legal, Studio, Product, and Support to distill technical details into concise, brand-aligned content and design AI-enabled workflows in Zendesk.

You will help prepare knowledge bases, draft internal communications, and ensure content quality as product launches unfold.

Qualifications

• 2+ years of experience in technical copywriting, content management, or instructional design.
• Ability to distill complex technical processes into clear, user-friendly documentation.
• Zendesk knowledge base experience is highly desirable.

Responsibilities

• Knowledge Base Maintenance: Create and update external user-facing FAQ content for DailyPay’s core products.
• Agent Empowerment: Develop internal knowledge base articles and talk tracks for accurate, on-brand resolutions.
• AI-Enabled Content Workflows: Design and maintain AI-assisted content workflows within Zendesk and adjacent tools.
• Internal Communications: Draft newsletters, Slack announcements, and emails for the Operations team.
• Editorial Collaboration: Work with Legal and Studio teams for proofreading and brand-voice alignment.
• Content Planning Support: Coordinate with Product and L&D for a content roadmap.
• Brand Consistency: Ensure content aligns with DailyPay’s brand voice and diverse user personas.
• Project Tracking: Manage timelines to align assets with product launches.

Skills

Technical copywriting

Content management

Instructional design

Zendesk knowledge base

Education

Bachelor's degree in Communications/English/Technical Writing

Tools

Google Workspace

AI-assisted content workflows

Zendesk administration

Job description

About Us

DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace. DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.

The Role

The Content Admin is a key member of the Learning and Development team, responsible for translating complex product specifications into actionable support content. You will partner with the Legal and Studio teams and Product stakeholders to maintain a library of internal agent-facing scripts and external user-facing FAQs. Your success will be defined by your ability to distill technical details into concise, “need-to-know” information that empowers both our users and our support agents to resolve inquiries efficiently.

How You Will Make An Impact

• Knowledge Base Maintenance: Create and update external user-facing FAQ content for DailyPay’s core products (US EWA, DP Card, etc.) and upcoming international launches
• Agent Empowerment: Develop internal Knowledge Base articles and support scripting (talk tracks) to ensure agents provide accurate, on-brand resolutions
• AI-Enabled Content Workflows: Design, implement, and maintain AI-assisted content workflows (e.g., article auto-drafting, smart tagging, automated verification cadences) within Zendesk and adjacent tools — including the human QA loops, documentation, and performance monitoring required to keep them accurate and reliable after launch
• Internal Communications: Draft ad-hoc internal content such as team newsletters, Slack announcements, and email notifications to keep the Operations team informed
• Editorial Collaboration: Partner with the Legal and Studio teams to perform proofreading, revisions, and brand-voice alignment across all Support collateral
• Content Planning Support: Work with Product stakeholders and L&D team members to execute a content roadmap that anticipates upcoming product releases and feature updates
• Brand Consistency: Ensure all generated content adheres to DailyPay’s established brand voice and tone, tailoring messaging for diverse user personas
• Project Tracking: Manage personal project timelines diligently to ensure all content assets are delivered in alignment with product launch cycles and team deadlines

What You Bring To The Team

• Relevant Experience: 2+ years of experience in technical copywriting, content management, or instructional design within a fast-paced technology environment. Zendesk knowledge base experience is highly desirable
• Writing Proficiency: Strong editorial skill set with a proven ability to simplify complex technical processes into clear, user-friendly documentation
• Technical Aptitude: High proficiency with Google Workspace; hands-on experience building or managing AI-assisted content workflows (prompt design, output QA, automation tools); Zendesk administration experience strongly preferred
• Collaborative Mindset: Experience engaging with cross-functional stakeholders (Product, Engineering, Support) to gather information and solicit feedback
• Organizational Skills: Demonstrated ability to manage multiple tasks simultaneously while maintaining high attention to detail and meeting deadlines
• Educational Foundation: Bachelor’s degree in Communications, English, Technical Writing, or a related field (or equivalent practical experience)

What We Offer

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• Employee Resource Groups
• Fun company outings and events

  High-performing cultures aren't built in silos, they thrive on partnership. At DailyPay, we Commit Together to an inclusive, professional environment where multifaceted perspectives are our greatest competitive advantage. We recognize that our team members don’t live “single-issue lives,” and we lean into the wide-ranging backgrounds and life stages that sharpen our collective decision-making. In our high-trust environment, we empower you to Challenge Norms. We’ve created a space where it is safe to ask difficult questions, disrupt the status quo, and share bold perspectives without fear of professional fallout. We believe that by checking our own assumptions and staying curious about the experiences of others, we arrive at better, more innovative results. We provide the space for you to do your best work through peer advocacy and transparent career development. If you are looking for a culture that values intellectual honesty, celebrates the unique lived experiences of its people, and thrives on collective success, you’ll find it here.

  If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [e-mail]. All requests for accommodation will be addressed as confidentially as practicable.

  DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.

  Compensation Range: $65K - $98K