IT Administrator II

Insight Global; Kansas City (KS); On-site; USD 70,000 - 95,000; Full time

Job summary

Insight Global seeks an IT Administrator II to deliver hands-on desktop support across the corporate HQ and multiple sites. You will troubleshoot PCs, printers, and connectivity, support Windows and MacOS, and manage tickets.

The role includes deployments, asset audits, and IT projects, with regular travel to supported locations for proactive support and deployments. You will collaborate on hardware refreshes, standardization efforts, and executive support, ensuring high service quality and

Qualifications

• 3-5+ years of desktop/deskside support experience.
• Strong Windows support experience.
• MacOS support experience.
• Executive or white-glove support experience.
• Experience supporting multiple sites or geographically dispersed locations.
• Ability to travel to supported locations for preventative support and deployments.
• Experience with technology asset management, hardware refreshes, or standardization initiatives.
• Strong customer service and communication skills.
• Independent management of tickets and priorities.

Responsibilities

• Provide hands-on desktop and deskside support across headquarters and multiple locations.
• Troubleshoot hardware, software, printer, and connectivity issues for Windows and MacOS environments.
• Manage tickets, support new-hire technology deployments, and assist executive users as needed.
• Participate in IT projects, hardware refreshes, asset audits, and network compliance initiatives.
• Travel to supported locations for preventative support, site assessments, project work, and deployments.

Skills

Desktop/Deskside Support

Windows Support

MacOS Support

Customer Service

Ticket Management

Executive/White-glove Support

Multi-site Support

Project-based IT

Asset Management

Tools

IT Ticketing System

Remote Desktop

IT Asset Management

Job description

Job Description

Insight Global is looking for an IT Administrator II to provide hands-on desktop and deskside support across a corporate headquarters and multiple manufacturing and office locations. This person will troubleshoot hardware, software, printer, and connectivity issues, support Windows and MacOS environments, manage tickets, assist with new-hire technology deployments, and provide technology support for meetings and executive users as needed. They will also participate in IT projects, hardware refreshes, asset audits, network compliance initiatives, and technology standardization efforts. This individual will independently manage an assigned territory and regularly travel to supported locations for preventative support, site assessments, project work, and technology deployments.

Skills and Requirements

• 3-5+ years of desktop/deskside support experience
• Strong Windows support experience
• Hardware, software, printer, and connectivity troubleshooting experience
• Strong customer service and communication skills
• Ability to independently manage tickets and multiple priorities
• Professionalism and executive presence
• MacOS support experience
• Executive or white-glove support experience
• Experience supporting both corporate office and manufacturing environments
• Experience supporting multiple sites or geographically dispersed locations
• Project-based IT experience
• Experience with technology asset management, hardware refreshes, or technology standardization initiatives

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].