45Drives Technical Service Team Lead
Protocase Inc.
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Benefits offered by this job
Job summary
Qualifications
- Proven experience in a technical setting, preferably in a leadership or supervisory role.
- Strong leadership and conflict resolution skills.
- Excellent communication and interpersonal skills.
- Ability to train and develop team members.
- Strong problem-solving skills and ability to handle escalated issues.
Responsibilities
- Leading and supervising a team of technical service professionals.
- Providing training and development opportunities to team members.
- Ensuring high-quality technical support and customer service.
- Monitoring team performance and implementing improvements.
Skills
Education
Tools
Job description
Location: Wilmington, North Carolina
Term: Permanent, Full Time (40 hours per week)
Anticipated Start Date: ASAP
Type: In-Office Only
Full transparency: we work a little differently around here.
This isn’t just another job where you punch in and punch out. We come to work every day because we strive to earn a living in a meaningful way. Too many people exist without finding joy or purpose in their work, and we believe that’s just wrong. After all, we spend at least a third of our lives working—so why not create workplaces where people want to come to work in the morning and feel good when they leave at the end of the day?
At 45Drives, your ideas don’t just matter—they shape our future. We thrive on collaboration and innovation, where every voice is heard, valued, and makes a real impact. Does this sound like something you’d want to be a part of and help grow? We're seeking a team lead who is an experienced technical professional with a passion for leadership and technology.
Do you enjoy explaining technology and solutions? Could you be the one to guide our technical service team to new heights, while fostering a positive and collaborative work environment?
When you join us, you'll find a profound sense of meaning and excitement in your work. You won't have to navigate through multiple layers of management just to have your voice heard. We value your input and believe in open communication.
You'll help lead our technical service team in tackling some of the biggest storage problems facing companies around the world. Our team is constantly at the forefront of innovation, and all this excitement happens right here in Wilmington. Join us, and let's embark on this journey of innovation together.
- Transformational Impact: Join a company that has transformed the data storage industry.
- Positive Culture: Be part of a team that fosters a supportive and respectful workplace, where everyone contributes to common goals.
- Competitive Compensation: Enjoy a comprehensive benefits package, including medical, dental, and a pension plan.
- Ideal Location: Live and work in Wilmington, North Carolina—a vibrant coastal community with beautiful beaches, a growing tech scene, great food, and a high quality of life.
We create big, strong, fast storage solutions that allow our customers to manage their storage needs and scale as they grow—all at a fraction of the cost of legacy enterprise storage or cloud. We are 'new enterprise,' providing enterprise-level solutions under an open-platform/open-source model. We work with some of the most innovative companies in the world and some of the most well-known YouTube influencers. Our marketing blends cutting‑edge video and social techniques with state‑of‑the‑art account‑based marketing.
Learn more about us at www.45drives.com
As a Technical Service Leader, you will play a crucial role in guiding and mentoring our technical service team. Your responsibilities will include:
- Leading and supervising a team of technical service professionals
- Providing training and development opportunities to team members, especially in developing their personal potential
- Fostering a cohesive team environment
- Ensuring high‑quality technical support and customer service
- Collaborating with other departments to improve service processes
- Monitoring team performance and implementing improvements
- Handling escalated technical issues and providing solutions
- Maintaining up‑to‑date knowledge of industry trends and technologies
- Translating technical concepts for customers and team members for educational and mentoring purposes
In this role, you'll have the chance to make a real impact by leading a team that supports our innovative products and solutions. Our ideal candidate has experience in a technical setting, excellent leadership skills, and a passion for conflict resolution and team development.
- Proven experience in a technical setting, preferably in a leadership or supervisory role
- Strong leadership and conflict resolution skills
- Excellent communication and interpersonal skills
- Ability to train and develop team members
- Highly flexible in interpersonal interactions
- Experience in technical support and customer service
- Strong problem‑solving skills and ability to handle escalated issues
- Proficiency in relevant technical tools and software
- A passion for technology and innovation
- A degree in a relevant field considered an asset
At 45Drives, we believe in rewarding hard work and dedication. Besides a total compensation package ranging between $60,410 - $75,100 USD (for 40 hours per week and dependent on your experience level), you'll also enjoy the following benefits:
- Training and Growth: Leadership training and other skill development opportunities
- Comprehensive Health Care Plan: Includes Medical, Dental, Life Insurance, and Group Insurance at 2 months
- Community Discounts: At local shops and restaurants
- Gym Membership: Access to a cost‑shared gym membership
- 401(k) Retirement Plan: Plan for your future with our retirement savings program
- Vacation: Receive two weeks of vacation, increasing to three weeks after three years, and four weeks after five years
- Social Events: Join in on regular social events, including seasonal parties and monthly lunches
- Lifestyle of Wilmington, North Carolina: Enjoy coastal living with nearby beaches, boating, a vibrant downtown, live music, and a strong sense of community
- Travel Opportunities: While not required, those who are interested often travel to locations around the globe to support our customers
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