IT Administrator

Performance Data Center; Loveland (CO); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Paid Vacation

Paid Sick Time

Holiday time

Job summary

Performance Data Center in Colorado is seeking a Help Desk/IT Admin to support end-users, maintain Windows-based systems, and document tasks for a set of community banks. The on-site role spans multiple Colorado branches, including Loveland, Centennial, Greeley, and Fort Collins.

The ideal candidate has an associate degree, 2+ years in a similar role, solid networking basics, and strong communication skills to assist non-technical staff. Training on security and reporting will be provided.

Qualifications

• 2+ years of experience in a Help Desk, IT Admin, or similar role.
• Strong understanding of networking concepts (Ethernet, LAN/WAN dynamics)
• Ability to communicate with end-users to provide high level of customer service.
• Ability to read and interpret technical documents and maintenance instructions.
• Ability to write and interpret reports and correspondence.
• Ability to solve problems and work with non-standard hours

Responsibilities

• Provides accurate and courteous assistance to end users utilizing PDC systems.
• Trains personnel on information security related to mainframe and PC Network system.
• Creates and resolves reports for departments; addresses errors and discrepancies.
• Maintains knowledge of PDC services and daily workstation operations.
• Performs preventative and demand maintenance including patches on IT systems.
• Documents help tickets and responds professionally to end-users.

Skills

Networking concepts

Customer service

Communication

Reading technical documents

Report writing

Problem solving

Education

Associate degree in Computer Science or related field

Tools

Microsoft Windows

Unisys MCP

Fiserv Applications

Job description

Performance Data Center provides IT support for three chartered community banks. We are a family-owned bank committed to providing exceptional service and innovative banking solutions while making a difference in the communities we serve. We take great pride in the relationships we built and the lives we impact. We offer the strength of a big bank combined with local decision-making and hometown involvement, setting our community bank apart from the rest.

Our mission

Our mission is to support the financial goals of individuals and businesses in the communities we call home by offering every person a better banking experience.

Our values

• Passion: We have an unrelenting drive to be great. Quality service is our #1 priority.
• Commitment: We do not shy away from accountability. We together as a team and embrace the spirit of service.
• Leadership: We are competitive leaders in our markets and a go-to source for finance and lending.
• Community: We're proud to support each other and our local communities. We win when our customers win.

Responsible for administering, modifying, maintaining, repairing, and documenting various organization operating and support systems. These systems will include, but are not limited to, Microsoft Windows, Unisys MCP, Fiserv Applications, and other proprietary banking platforms.

This position may be located in any of our Colorado branches, including Centennial, Greeley, Loveland, or Fort Collins. It is performed on-site.

What you will do

• Provides accurate and courteous assistance to end-users utilizing Performance Data Center (PDC) systems, communicating in a step-by-step manner or using a documented workflow.
• Trains personnel on information security as it relates to the mainframe computer and PC Network system.
• Possesses a strong working knowledge of reports and creates reports as requested by departments with ability to resolve errors and/or discrepancies.
• Maintains knowledge on the various services PDC offers.
• Completes daily tasks regarding workstation operations in a timely manner. This involves completing all tasks listed on the daily log sheet and help tickets to ensure all necessary tasks are completed.
• Performs preventative and demand maintenance including patches on all IT systems as required.
• Documents help tickets and responds to end-users in a professional manner, while maintaining help tickets assigned to them.
• Provides general and specific troubleshooting on all systems.
• Assists with management of inventory process and ensure applicable hardware/software is accurately maintained.
• Recommends technology solutions to end-users, and trains on applications as needed.
• Demonstrates appropriate judgment in risk mitigation and escalates issues appropriately, escalates suspicious activity to management immediately upon identification.
• Adheres to all applicable policies and procedures, and ensures proper handling of sensitive information.
• Maintains professionalism in interaction with others including Data Center clients and vendors. Maintains professional dress.
• Completes work with care and accuracy.
• Keeps work area well organized and professional.
• Takes ownership of problems and follows through to the solution.
• Other duties as assigned.

What you will need

• Minimum Associates Degree in Computer Science or related field required.
• 2+ years of experience in a Help Desk, IT Admin, or similar role preferred.
• Strong understanding of networking concepts (Ethernet, LAN/WAN dynamics) and Microsoft application management.
• Ability to communicate effectively with others who have varying levels of IT knowledge, including end-users, to provide a high level of customer service.
• Ability to read and properly interpret technical documents, such as operating, installation, and maintenance instructions.
• Ability to write and interpret reports and correspondence.
• Strong problem-solving abilities.
• Position subject to occasional non-standard work hours.

What we offer

• Health Insurance
• Vision Insurance
• Paid Vacation, Sick, and Holiday time
• And more!

Candidate must pass a pre-employment screening including credit history and criminal record check.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.