IT Administrator

PMO Partners LLC; Detroit (MI); Hybrid; USD 60.000 - 80.000; Vollzeit

Zusammenfassung

PMO Partners LLC is seeking an IT Administrator to maintain enterprise platforms, including infrastructure, Salesforce, and cloud services, with a focus on security and performance. The role involves hands-on config, troubleshooting, and cross-functional collaboration.

The position is hybrid (2 days onsite) and requires experience in infrastructure, cloud, and DevOps tooling, plus strong documentation and support skills.

Qualifikationen

• Minimum 2 years of experience in a technology discipline or business-related role.
• Minimum 2 years of hands‑on experience with system implementation, administration, configuration, and access control.
• Experience contributing to documentation, training materials, or knowledge bases.

Aufgaben

• Administer, configure, and maintain enterprise platforms (infrastructure systems, Salesforce, SharePoint, cloud services) to ensure performance, security, and alignment with business needs.
• Provide technical support, diagnosing and resolving complex user-reported issues in a timely, customer-focused manner.
• Perform system health checks, monitoring, audits, backups, and disaster recovery activities.
• Manage user provisioning, role-based access, and permissions per security and data privacy standards.
• Install, configure, and maintain servers and infrastructure technologies (Windows/Linux, AD, DNS, DHCP, GP, virtualization, containerization).
• Administer cloud and hybrid environments (Azure, AWS, GCP), including VM provisioning, storage, IAM, cost optimization, and hybrid identity solutions.
• Configure and maintain Salesforce environments, including profiles, permissions, security settings, page layouts, record types, and flows.
• Support workflow automation and scripting using PowerShell, Bash, or Python.
• Apply OS and application patches, updates, and security hardening using WSUS, SCCM, or Ansible.
• Monitor and enforce security and compliance requirements (endpoint protection, vulnerability response, SOX, PCI-DSS, ISO 27001, NIST, GDPR).
• Collaborate with business units to understand requirements and implement technology solutions.
• Document configurations, processes, troubleshooting steps, and knowledge base content.
• Identify opportunities to streamline and automate workflows across systems.

Kenntnisse

Platform administration

Cloud services

Salesforce administration

Security & compliance

PowerShell

Bash

Python

Ausbildung

Bachelor's degree in STEM, Business, or related field

Tools

Active Directory

DNS

DHCP

Group Policy

VMware

Hyper-V

Nutanix

Docker

Kubernetes

Terraform

Ansible

Jenkins

WSUS

SCCM

Azure

AWS

GCP

Okta

Azure AD Connect

Jobbeschreibung

The IT Administrator supports the stability, security, and performance of the organization’s technology ecosystem. This role provides hands-on administration, configuration, and troubleshooting across enterprise platforms—including infrastructure systems, cloud environments, and Salesforce—while ensuring compliance with organizational standards. The IT Administrator partners with cross-functional teams to enhance system capabilities, streamline processes, and deliver high-quality technical support. Responsibilities may include specialization in infrastructure, Salesforce, or other enterprise applications, while maintaining broad technical proficiency across administrative tools and technologies.

This role is hybrid - 2 days/week onsite.

• Administer, configure, and maintain enterprise platforms (infrastructure systems, Salesforce, SharePoint, cloud services) to ensure performance, security, and alignment with business needs.
• Provide technical support, diagnosing and resolving complex user-reported issues in a timely, customer-focused manner.
• Perform system health checks, monitoring, audits, backups, and disaster recovery activities, proactively addressing performance or security risks.
• Manage user provisioning, role-based access, and permissions in accordance with security and data privacy standards.
• Install, configure, and maintain servers and infrastructure technologies, including Windows/Linux OS, Active Directory, DNS, DHCP, Group Policy, virtualization (VMware, Hyper‑V, Nutanix), and containerization (Docker, Kubernetes).
• Administer cloud and hybrid environments (Azure, AWS, GCP), including VM provisioning, storage, IAM, cost optimization, and hybrid identity solutions (Azure AD Connect, Okta, SSO).
• Configure and maintain Salesforce environments, including profiles, permissions, security settings, page layouts, record types, and flows.
• Support workflow automation and scripting using PowerShell, Bash, or Python to improve efficiency and reduce manual effort.
• Apply OS and application patches, updates, and security hardening using tools such as WSUS, SCCM, or Ansible.
• Monitor and enforce security and compliance requirements, including endpoint protection, vulnerability response, and adherence to SOX, PCI‑DSS, ISO 27001, NIST, GDPR, and internal audit standards.
• Collaborate with business units to understand requirements and implement technology solutions that support operational efficiency.
• Document configurations, processes, troubleshooting steps, and knowledge base content; contribute to runbooks and training materials.
• Identify opportunities to streamline and automate workflows across systems and processes.
• Perform other duties as assigned; responsibilities may evolve with business needs.

Skills:

Required Experience

• Minimum 2 years of experience in a technology discipline or business-related role.
• Minimum 2 years of hands‑on experience with system implementation, administration, configuration, and access control.
• Experience contributing to documentation, training materials, or knowledge bases.

Skills Required

• Ability to configure, administer, and maintain enterprise platforms, workflows, integrations, and access controls.
• Strong analytical and problem‑solving skills; proficiency with monitoring and logging tools.
• Understanding of identity management protocols and role‑based provisioning/deprovisioning.
• Experience with operating systems (Windows/Linux), virtualization, cloud platforms, and DevOps/IaC tools (Terraform, Ansible, Jenkins).
• Familiarity with backup/recovery solutions (Veeam, Commvault, Azure Backup) and patching tools (WSUS, SCCM, Ansible).
• Proficiency with Salesforce declarative tools (if applicable): page layouts, record types, validation rules, flows, Lightning App Builder.
• Strong verbal and written communication skills; ability to collaborate across technical and non‑technical teams.
• Customer‑focused mindset with commitment to delivering high‑quality service.

Preferred Qualifications

• Experience in Financial Services or Auto Lending.
• Relevant certifications (Microsoft AZ‑104, MS‑102; RHCSA; AWS SysOps; Salesforce Advanced Administrator).
• Familiarity with Salesforce development tools (Apex, Visualforce, Lightning Components) or third‑party tools (Tableau CRM, Copado).
• Experience working in an Agile environment.

Education:

• Bachelor’s degree in STEM, Business, or related field; equivalent professional experience may substitute