IT Administrator

Swooped; United States; Remote; USD 85,000 - 115,000; Full time

Job summary

Swooped is seeking an IT Administrator to manage internal technology operations across a distributed, fully remote team. You will handle identity and access management, endpoint devices, and security posture, collaborating closely with the COO to support a cloud-first environment.

Your role includes provisioning, MFA enforcement, access reviews, and administering the SaaS stack (Salesforce, Salesloft, HubSpot, Zendesk, Jira) while maintaining security questionnaires and audit evidence for

Qualifications

• 4+ years of IT administration or systems administration with ownership of an internal environment.
• Hands-on administration of Microsoft 365 and Entra ID including SSO, MFA, and conditional access.

Responsibilities

• Manage user provisioning/deprovisioning with same-day completion for departures.
• Administer Microsoft 365, Entra ID, and SSO with MFA and conditional access policies.
• Conduct access reviews, maintain privileged access docs, and implement approved changes.
• Administer SaaS stack including Microsoft 365, Salesforce, Salesloft, HubSpot, Zendesk, and Jira.
• Support AWS environment with IAM hygiene, monitoring, cost visibility, and operations.
• Manage DNS, domain registrations, and security certificates.
• Oversee backup, recovery, and business continuity with regular tests.

Skills

Microsoft 365

Entra ID

AWS IAM

Endpoint management

Security/compliance

Documentation

Autonomy

Communication

Tools

Salesforce

Zendesk

Jira

PowerShell

Python

CloudWatch

Job description

The hiring organization is seeking an IT Administrator to manage and maintain internal technology operations, systems, identity and access management, endpoint devices, and security posture. Serving public agency clients such as cities, counties, and special districts, the organization adheres to rigorous security and compliance standards, making security questionnaires, access reviews, and audit evidence regular operational priorities.

This is an internal IT role supporting a distributed team. Cloud infrastructure ownership rests with the Chief Operations Officer (COO), whom this role supports in managing the cloud environment. This role reports directly to the Chief Operations Officer.

Key Responsibilities

• Manage user provisioning and deprovisioning across all internal systems, ensuring same-day completion for departures.
• Administer Microsoft 365, Entra ID, and single sign-on (SSO), including enforcing multi-factor authentication (MFA) and conditional access policies.
• Conduct regular access reviews across the application portfolio, maintain privileged access documentation, and implement access changes approved by the COO.
• Administer the software-as-a-service (SaaS) stack, including Microsoft 365, Salesforce, Salesloft, HubSpot, Zendesk, and Jira.
• Support the Amazon Web Services (AWS) environment alongside the COO, handling account and Identity and Access Management (IAM) hygiene, monitoring and alerting, cost visibility, and operational tasks.
• Manage DNS records, domain registrations, and security certificates.
• Oversee backup, recovery, and business continuity for internal systems, including regular validation and testing of restore processes.
• Procure, configure, deploy, inventory, and wipe endpoint hardware (laptops and mobile devices) across a fully remote workforce, ensuring secure asset tracking and disposal.
• Maintain automated endpoint management and system patching across the device fleet.
• Provide responsive day-to-day internal technical support for staff.
• Coordinate IT onboarding and off‑boarding processes to ensure timely equipment setup and access revocation.
• Assist the COO with the security and compliance program, maintaining control documentation, evidence collection, and policy updates.
• Complete technical responses for customer and prospect security questionnaires.
• Administer the governance of internal artificial intelligence (AI) tools, maintaining the approved tool registry, enforcing data handling rules, and preventing unauthorized use of customer data.
• Maintain compliance documentation for cyber insurance attestations, including MFA coverage, endpoint protection, and verified backup restoration.
• Track employee security awareness training completion and phishing simulation metrics.
• Monitor security alerts, address immediate operational issues, and escalation suspected incidents promptly.
• Serve as the technical escalation point for critical off‑hours system outages, including Microsoft 365 and AWS services.
• Maintain an inventory of software licenses, tracking usage, renewal schedules, duplicate tooling, and cost optimization opportunities.
• Evaluate the security posture of prospective vendor tools before procurement, particularly tools interacting with customer data.
• Manage the internal IT budget, forecasting renewals, monitoring spending against plan, and reporting significant budget changes to the COO.
• Author and maintain internal IT documentation, operational runbooks, and self‑service knowledge base resources.
• Identify opportunities to automate routine manual IT workflows.

Required Qualifications

• 4+ years of experience in IT administration or systems administration, with demonstrated ownership of an internal environment beyond help desk ticketing.
• Hands‑on administration experience with Microsoft 365 and Entra ID, including SSO, MFA enforcement, and conditional access policies.
• Working knowledge of AWS core services, including IAM, EC2, S3, CloudWatch, and cost management.
• Experience managing endpoint hardware and software across a distributed, remote workforce.
• Experience supporting security and compliance frameworks or activities, such as SOC 2, security questionnaires, or structured access reviews.
• Demonstrated documentation practices, including runbooks and system architecture documentation.
• Strong independent judgment and the ability to operate autonomously within a small-organization environment while knowing when to escal…
• Clear and effective communication skills when collaborating with non-technical personnel.

Preferred Qualifications

• Experience with Salesforce administration.
• Scripting and automation proficiency (such as PowerShell or Python).
• Experience with Zendesk or Jira administration.
• Prior professional experience within an organization of fewer than 100 employees.
• Prior experience working within or supporting GovTech or public sector organizations.