IT Account Manager - Your Trusted SMB Tech Advisor

Techworks Consulting, Inc.; Town of Islip (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off and holidays

Professional growth and advancement

Exposure to SMB environments and tech

Collaborative team environment

Direct impact on client relationships

Job summary

Techworks Consulting, Inc. is seeking an Information Technology Account Manager to act as a trusted advisor for our SMB clients on Long Island.

This hands-on, client-facing role focuses on relationship-building, understanding client needs, coordinating internal resources, and driving issues toward resolution. You will learn each client’s business, conduct regular check-ins and strategic planning conversations, identify risks and opportunities, and collaborate with service desks, engineering, and

Qualifications

• Serve as primary point of contact for assigned clients and trusted advisor.
• Understand each client’s business, goals, and technology environment.
• Coordinate internal resources to meet client needs.
• Proactively communicate with clients and keep them informed.
• Identify risks, gaps, and opportunities within client environments.

Responsibilities

• Serve as the primary point of contact and trusted advisor for assigned clients
• Build strong, long-term relationships with key stakeholders
• Learn each client’s business, goals, priorities, and technology environment
• Conduct regular client check-ins, QBRs, and strategic planning conversations
• Proactively communicate with clients and keep them informed
• Identify risks, gaps, and opportunities within client environments
• Recommend technology improvements, upgrades, and services when appropriate
• Partner with service desk, engineering, and project teams
• Coordinate projects and service delivery to ensure expectations are met
• Track open items and proactively address anything falling behind
• Identify account growth opportunities based on genuine client needs

Skills

Account management

MSP experience

Communication skills

Relationship building

Organizational skills

Problem solving

Multi-account management

After-hours support

Job description

Techworks Consulting, Inc. is seeking an Information Technology Account Manager to act as a trusted advisor for our SMB clients on Long Island.

This hands-on, client-facing role focuses on relationship-building, understanding client needs, coordinating internal resources, and driving issues toward resolution. You will learn each client’s business, conduct regular check-ins and strategic planning conversations, identify risks and opportunities, and collaborate with service desks, engineering, and