Information Technology Account Manager

Techworks Consulting, Inc.; Town of Islip (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off and holidays

Professional growth and advancement

Exposure to SMB environments and tech

Collaborative team environment

Direct impact on client relationships

Job summary

Techworks Consulting, Inc. is seeking an Information Technology Account Manager to act as a trusted advisor for our SMB clients on Long Island.

This hands-on, client-facing role focuses on relationship-building, understanding client needs, coordinating internal resources, and driving issues toward resolution. You will learn each client’s business, conduct regular check-ins and strategic planning conversations, identify risks and opportunities, and collaborate with service desks, engineering, and

Qualifications

• Serve as primary point of contact for assigned clients and trusted advisor.
• Understand each client’s business, goals, and technology environment.
• Coordinate internal resources to meet client needs.
• Proactively communicate with clients and keep them informed.
• Identify risks, gaps, and opportunities within client environments.

Responsibilities

• Serve as the primary point of contact and trusted advisor for assigned clients
• Build strong, long-term relationships with key stakeholders
• Learn each client’s business, goals, priorities, and technology environment
• Conduct regular client check-ins, QBRs, and strategic planning conversations
• Proactively communicate with clients and keep them informed
• Identify risks, gaps, and opportunities within client environments
• Recommend technology improvements, upgrades, and services when appropriate
• Partner with service desk, engineering, and project teams
• Coordinate projects and service delivery to ensure expectations are met
• Track open items and proactively address anything falling behind
• Identify account growth opportunities based on genuine client needs

Skills

Account management

MSP experience

Communication skills

Relationship building

Organizational skills

Problem solving

Multi-account management

After-hours support

Job description

Be the Person Your Clients Know They Can Count On

Techworks Consulting is an award-winning Managed Service Provider (MSP) recognized as one of the best places to work on Long Island. We’re looking for an Information Technology Account Manager to serve as a trusted advisor and strategic partner for our clients.

This is a hands-on, client-facing role focused on building relationships, understanding client needs, coordinating internal resources, and driving issues toward resolution. You won’t need to fix every technical issue—you’ll connect the right people, communicate clearly, and make sure nothing falls through the cracks.

What You'll Do

• Serve as the primary point of contact and trusted advisor for assigned clients
• Build strong, long-term relationships with key stakeholders
• Learn each client’s business, goals, priorities, and technology environment
• Conduct regular client check-ins, QBRs, and strategic planning conversations
• Proactively communicate with clients and keep them informed
• Identify risks, gaps, and opportunities within client environments
• Recommend technology improvements, upgrades, and services when appropriate
• Partner with service desk, engineering, and project teams
• Coordinate projects and service delivery to ensure expectations are met
• Track open items and proactively address anything falling behind
• Identify account growth opportunities based on genuine client needs

What We're Looking For

• 2+ years of experience in Technical Account Management, Account Management, Customer Success, Client Services, or a similar IT-focused role
• MSP or IT services experience strongly preferred
• Understanding of common SMB IT environments and technologies
• Strong communication, relationship-building, and organizational skills
• Ability to manage multiple accounts, priorities, and stakeholders
• Strong problem-solving skills and a proactive mindset
• Comfortable discussing technology with technical and non-technical audiences
• Ability to recognize technology or service opportunities that benefit clients
• Willingness to participate in occasional after-hours support during critical incidents or projects

You Don't Have to Be the Most Technical Person in the Room

The ideal candidate understands technology well enough to have meaningful conversations without spending their day buried in technical tickets. You should be naturally curious, ask questions, understand the why behind client challenges, and work effectively with engineers to turn technical recommendations into solutions clients understand.

What You'll Get

• Health and dental insurance
• 401(k)
• Paid time off and holidays
• Professional growth and advancement opportunities
• Exposure to a wide variety of SMB environments and technologies
• Collaborative team environment
• Opportunity to directly impact client relationships and business outcomes

Ready to Become a Trusted Technology Advisor?

If you’re relationship-driven, curious about technology, organized, and enjoy solving problems and taking ownership, we’d love to hear from you.