IT Access & Identity Administrator

Hertfordshire County Council; United States; Remote; USD 65,000 - 88,000; Full time

Job summary

Hertfordshire County Council is seeking an Account Administration & Access Management specialist to support access control and user lifecycle processes. You will work within ICT to provision and de-provision accounts, manage mailbox and shared access permissions, and handle access requests for internal and partner organisations.

You will use Active Directory, Exchange, Azure and Office 365 as part of daily duties, with emphasis on data security, audit trails and service improvement.

Qualifications

• Experience in ICT administration and service request fulfilment.
• Experience with account management and working within structured processes.
• Awareness of ICT security, GDPR and handling data appropriately.
• Ability to maintain clear records and communicate progress professionally.

Responsibilities

• Create, amend, review and disable ICT user accounts per approved requests.
• Process new starter/mover/leaver activity ensuring timely provisioning or removal.
• Administer mailbox, folder and shared access permissions with proper authorisation.
• Manage access requests for HCC users and approved partners; escalate as needed.
• Support access reporting and knowledge management activities across systems.

Skills

ICT administration

Data processing

Service desk

Account management

Attention to detail

Tools

Active Directory

Exchange

Azure

Office 365

Microsoft 365

Job description

Hertfordshire County Council is seeking an Account Administration & Access Management specialist to support access control and user lifecycle processes. You will work within ICT to provision and de-provision accounts, manage mailbox and shared access permissions, and handle access requests for internal and partner organisations.

You will use Active Directory, Exchange, Azure and Office 365 as part of daily duties, with emphasis on data security, audit trails and service improvement.