Access & Identity Management Analyst - Hybrid

Executive Office of Technology Services and Security; Chelsea (MA); Hybrid; USD 68,000 - 93,000; Full time

Benefits offered by this job

Comprehensive Benefits

Job summary

Executive Office of Technology Services and Security (EOTSS) seeks an Accounts Management Analyst II to provide Tier 2 support, provisioning and deprovisioning of user accounts, and manage access across AD, Azure, Exchange, and O365. The role includes auditing, documenting tickets, and collaborating with HR for access changes.

The position is located at 200 Arlington Street, Chelsea, MA, with a hybrid work model and a schedule of Monday–Friday 9:00 AM–5:00 PM.

Qualifications

• Two years of experience in technical support or electronic data processing in a large IT enterprise environment.
• Strong hands-on experience with Windows 10, Microsoft O365/Exchange, and Azure.
• Experience with IT service management ticketing systems (ServiceNow desirable).

Responsibilities

• Process provisioning, deprovisioning, name changes, and transfers in a timely manner.
• Manage accounts in Active Directory, Azure, Exchange, O365, OneDrive and other systems.
• Maintain ServiceNow ticket queue to meet SLAs with clear notes.
• Record knowledge-based articles and assist with audits and quarterly access reports.
• Follow documented procedures and ensure quality, legal, and Commonwealth standards.

Skills

Windows 10

O365/Exchange

Azure

PowerShell

Active Directory

MS Graph

InTune

ServiceNow

Ticketing

ITSM

Tools

ServiceNow

Azure

Job description

Executive Office of Technology Services and Security (EOTSS) seeks an Accounts Management Analyst II to provide Tier 2 support, provisioning and deprovisioning of user accounts, and manage access across AD, Azure, Exchange, and O365. The role includes auditing, documenting tickets, and collaborating with HR for access changes.

The position is located at 200 Arlington Street, Chelsea, MA, with a hybrid work model and a schedule of Monday–Friday 9:00 AM–5:00 PM.