IAM Windows Support Engineer: Identity & Access Expert

HCLTech; United States; On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability insurance

Employee assistance program

401(k) retirement plan

PTO 10 days per year

10 holidays per year

Job summary

HCLTech is seeking an IAM and Windows Support Engineer to manage identity and access across Active Directory, RBAC, MFA, and Microsoft 365. You will handle provisioning, access reviews, and privileged access, while supporting Windows endpoints and server environments.

The role involves SCCM/Intune software deployment, GPO administration, and ITIL-aligned incident management. Applicants should be proficient with VPN networking and remote access, while coordinating with global teams.

Qualifications

• Hands-on experience with Active Directory, IAM, MFA, Windows 10/11, Windows Server, SCCM/Intune, Group Policy, VPN, and ITIL.
• Experience administering AD users, groups, OUs, and permissions.
• Experience with RBAC and privileged access management.
• Experience in SCCM/Intune-based software deployment and patching.
• Familiarity with Microsoft 365 apps and endpoint security.

Responsibilities

• Provision, modify, and de-provision user accounts based on approved requests.
• Manage AD users, groups, OUs, and permissions.
• Perform access reviews and entitlement validation.
• Support MFA onboarding and password resets.
• Manage RBAC and privileged access requests.
• Investigate identity/access incidents.
• Onboard/offboard employees and transfers.
• Support Windows 10/11 workstations and Windows Server environments.
• Troubleshoot OS/app/user-profile issues.
• Administer Group Policy and policy troubleshooting.
• Deploy software/patches via SCCM/Intune.
• Troubleshoot VPN/network connectivity and remote access.
• Support Microsoft 365 applications and endpoint security tools.
• Conduct root cause analysis for recurring issues.
• Maintain knowledge bases and SOPs.
• Follow ITIL Incident/Request/Change/Problem processes.

Skills

Active Directory

IAM

Access provisioning

RBAC

Windows 10/11

Windows Server

Group Policy

SCCM

Intune

Microsoft 365

VPN

Incident management

RCA

ITIL

SLA/KPI management

Tools

Intune

SCCM

Job description

HCLTech is seeking an IAM and Windows Support Engineer to manage identity and access across Active Directory, RBAC, MFA, and Microsoft 365. You will handle provisioning, access reviews, and privileged access, while supporting Windows endpoints and server environments.

The role involves SCCM/Intune software deployment, GPO administration, and ITIL-aligned incident management. Applicants should be proficient with VPN networking and remote access, while coordinating with global teams.