IST Help Desk Analyst - Instructional Tech Training

Polkschoolsfl; Bartow (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Full benefits package: medical, dental

No-cost employee health clinics

Paid holidays and leave time

Flexible work options for some roles

Professional growth and development

Access to mentoring and support nets

Job summary

Polk County Schools in Bartow, FL is seeking an IST - Analyst, Help Desk to support instructional technologies, prepare documentation, and train district staff on hardware and software usage. The role emphasizes collaboration with teachers and administrators, building user guides and training materials, and ensuring effective technology support across schools.

The position involves scheduling and delivering training, troubleshooting issues, coordinating with vendors, and maintaining inventory of

Qualifications

• Associate of science or equivalent training and experience.
• Bachelor's degree in computer science or related field preferred.
• Three years experience using microcomputers, writing reference and user manuals, and/or delivery of training to adults.

Responsibilities

• Assist in developing electronic user guides and instructional technology training manuals.
• Assist in scheduling and implementing training on the effective use of instructional technologies for district and school staff.
• Develop documentation and graphics to support presentation to users.
• Assist in troubleshooting, providing solutions and resolving issues related to district and school instructional technology and television projects.
• Monitor and evaluate effectiveness of technical assistance and assigned training program.
• Maintain inventory of software, digital devices and training materials, process orders for supplies and distribute materials as necessary.
• Assist in planning training for existing, upgraded, and new instructional technology applications.

Skills

Microsoft Office Suite

Technical documentation

Communication skills

Education

Associate of science

Bachelor's degree in computer science or related field

Job description

Polk County Schools in Bartow, FL is seeking an IST - Analyst, Help Desk to support instructional technologies, prepare documentation, and train district staff on hardware and software usage. The role emphasizes collaboration with teachers and administrators, building user guides and training materials, and ensuring effective technology support across schools.

The position involves scheduling and delivering training, troubleshooting issues, coordinating with vendors, and maintaining inventory of