IST - Analyst - Help Desk

Polkschoolsfl; Bartow (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Full benefits package: medical, dental

No-cost employee health clinics

Paid holidays and leave time

Flexible work options for some roles

Professional growth and development

Access to mentoring and support nets

Job summary

Polk County Schools in Bartow, FL is seeking an IST - Analyst, Help Desk to support instructional technologies, prepare documentation, and train district staff on hardware and software usage. The role emphasizes collaboration with teachers and administrators, building user guides and training materials, and ensuring effective technology support across schools.

The position involves scheduling and delivering training, troubleshooting issues, coordinating with vendors, and maintaining inventory of

Qualifications

• Associate of science or equivalent training and experience.
• Bachelor's degree in computer science or related field preferred.
• Three years experience using microcomputers, writing reference and user manuals, and/or delivery of training to adults.

Responsibilities

• Assist in developing electronic user guides and instructional technology training manuals.
• Assist in scheduling and implementing training on the effective use of instructional technologies for district and school staff.
• Develop documentation and graphics to support presentation to users.
• Assist in troubleshooting, providing solutions and resolving issues related to district and school instructional technology and television projects.
• Monitor and evaluate effectiveness of technical assistance and assigned training program.
• Maintain inventory of software, digital devices and training materials, process orders for supplies and distribute materials as necessary.
• Assist in planning training for existing, upgraded, and new instructional technology applications.

Skills

Microsoft Office Suite

Technical documentation

Communication skills

Education

Associate of science

Bachelor's degree in computer science or related field

Job description

Job Location (Short): Bartow, FL, USA, 33830

Status: Open

Posting End Date:

Salary Grade: SG17

Note:

This posting will close at 4pm on 11/04/2026.

Position Title

IST - Analyst, Help Desk

Custom Job Purpose

This position exists to provide support and training for users of instructional technologies including preparation of documentation, training materials, procedures manuals, media, purchasing information and troubleshooting of hardware/software

Essential Functions of this Job

Assist indevelopingelectronicuser guides and instructionaltechnology trainingmanuals.Assist inschedulingand implementingtrainingon the effectiveuse of instructionaltechnologiesfor districtand schoolstaff.

Develop documentationand graphicsto support presentationto users. Createinstructionaltechnologysurveysandmonitor/analyzedata.Assist in troubleshooting,providingsolutionsand resolvingissues relatedto districtand school instructionaltechnologyand televisionprojects. Work with technology vendorson acquiringquotes. Create technology requisitions.Refer the problemsto theappropriatesource when unable to provideresolutions.Monitorand evaluateeffectivenessof technical assistanceand assigned trainingprogram.Maintaininventory of software, digitaldevices and trainingmaterials,process orders for supplies and distributematerialsas necessary. Assist in planningtraining for existing, upgraded,and new instructionaltechnologyapplications.

Essential Functions of this Job (cont.)

Non-Essential Functions of this Job

Performs other duties asassigned.

Qualifications

Associateof science or equivalenttrainingand experience. Bachelor's degree in computerscience or related field preferred.Three years experienceusing microcomputers, writingreferenceand user manuals, and/ordeliveryof trainingto adults.

Knowledge, Skills and Abilities

Extensive knowledge of Microsoft Office Suite and various instructional computer software applications. Ability to understand and interpret technical information and transpose relevant technical information into accurate, easily understood user documentation. Strong oral and written communication skills. Ability to communicate with all levels of employees. Bilingual/biliterate preferred.

Work Context

Requires sitting and some standing, walking and moving about to coordinate work. Requires face-to-face discussions and contact with students, individuals and/or teams. Requires the use of alternative communication systems, such as electronic mail, telephones and computers. Requires coordination of work tasks to establish priorities, set goals and meet deadlines. Requires work with both internal and external contacts, and with the public.

Physical Environment

Requires working indoors in environmentally controlled conditions. Requires sitting for the majority of the day, and the ability to lift, carry, move and/or position objects infrequently weighing up to 20 pounds.

No matter your role, you’ll be part of a supportive team dedicated to student success and employee well-being.

Looking for perks? We've got you covered.

• Full benefits package: medical, dental, vision, and life insurance
• No-cost employee health clinics
• Paid holidays and leave time
• Flexible work options for some roles
• Professional growth and development
• Access to mentoring and support networks

Why work with Polk County Schools?

From IT to operations, everyone plays a role in student success.

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