Issue Management Sr Analyst

SouthState Bank; United States; Hybrid; USD 87,000 - 139,000; Full time

Job summary

SouthState Bank is seeking an Issue Management Senior Analyst to lead the Enterprise Issue Management Program (IMP) execution and continuous improvement. This role is the primary point of contact for issue management activities, ensuring governance and Archer-based deployment across the organization.

The role oversees the issue lifecycle from identification to remediation, partnering with first and second line risk, operations, and stakeholders to maintain Archer data integrity and enable

Qualifications

• Bachelor of Arts or Science in Finance/Accounting, Business, or related field.
• 5+ years of experience with Risk Management and/or Internal Audit in banking preferred; prior management/supervisory experience.
• Strong understanding of enterprise issue management lifecycle practices.
• Experience with issue intake, root cause analysis, corrective action planning, and closure validation.
• Excellent communication and stakeholder management skills.

Responsibilities

• Issue lifecycle management: intake, classification, tracking, reporting.
• Provide program guidance, standards & training to promote consistent execution.
• Quality control & data integrity: ensure accurate Archer data and validated actions.
• Reporting infrastructure: support Archer and Power BI dashboards and templates.
• Governance reporting & escalation: monitor aging, escalations, and governance reporting.
• Archer system support & enhancements: collaborate with admins and tech teams on workflows and changes.

Skills

Issue lifecycle

Data integrity

Stakeholder communication

Analytical ability

Governance & risk

Project management

Education

BA/BS in Finance/Accounting/Business

Tools

Archer

Power BI

Excel

Word

PowerPoint

GRC applications

Job description

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Summary

The Issue Management Senior Analyst supports the execution and continuous improvement of the Enterprise Issue Management Program (IMP). This role is the primary point of contact for all issue management related activities, responsible for program adherence, governance, and execution, as well as tactical deployment within the Archer system.

This role provides oversight throughout the issue lifecycle, including identification, classification, root cause analysis, corrective action planning, validation, remediation, reporting, and escalation of issues across all business units and source groups. The analyst collaborates with first line business operations and risk roles, second line risk functions, and other stakeholders to maintain data integrity within Archer and support enterprise-level reporting and promote consistent issue management practices across the organization.

Duties & Responsibilities

Issue lifecycle management

• Support consistent intake, classification, tracking, and reporting of issues arising from regulatory exams, internal audit, compliance testing, risk assessments, and business self-identification.
• Track issue records from intake through validation, in partnership with issue owners, first line risk and business unit management, and second and third line risk functions.

Program guidance, standards & training

• Support maintenance of issue management procedures, standards, templates, job aids, and system guidance to promote consistent execution across the enterprise.
• Partner with Business Risk Leaders (BRL’s) and business unit leadership to apply consistent issue management standards and maintain timely updates to issue records.
• Provide guidance on Archer workflows and documentation expectations.
• Support training and awareness efforts related to the Issue Management Program awareness for issue owners/BRLs.

Issue quality control & data integrity

• Apply and challenge issue classification, severity, root cause, source, and risk rating criteria to promote consistent enterprise-level issue reporting and escalation.
• Monitor timely closure of issues and corrective actions, confirming documentation meets internal standards to support sustainability and validation requirements.
• Maintain accurate and complete data in Archer.

Reporting infrastructure

• Support the development and maintenance of Archer and Power BI dashboards, reporting logic, data feeds, and report templates used for enterprise issue management reporting.

Governance reporting & escalation

• Monitor aging, overdue items, extension requests, and missed milestones, coordinate escalation of delayed, systemic, regulatory, or high-risk issues through established governance routines.
• Prepare issue status reports, trend analyses, and governance reports for senior leadership and risk committees.

Archer system support & enhancements

• Partner with Archer administrators and technology teams on workflow enhancements, data field changes, reporting requirements, user acceptance testing, and defect resolution.

It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Education Requirements

• Bachelor of Arts or Science in Finance/Accounting, Business, or related field

Minimum Experience

• 5+ years of experience with previous Risk Management and/or Internal Audit experience in banking preferred. Prior management and/or supervisory experience leading risk management programs.

Knowledge, Skills, & Abilities

• Strong understanding of enterprise issue management lifecycle practices.
• Experience with issue intake, root cause analysis, corrective action planning, and closure validation.
• Ability to provide credible challenge while maintaining productive stakeholder relationships.
• Strong analytical and organizational skills with high attention to detail and accuracy.
• Demonstrated ability to communicate complex ideas clearly and appropriately for executive, technical, and operational audiences.
• Excellent critical thinking skills and ability to translate ambiguous issues into actionable plans.
• Self-motivated and adaptable, with the ability to manage multiple priorities in a dynamic environment.
• Extensive working knowledge of the financial services industry, products, and services
• Strong organizational skills or project management experience
• Effective written and verbal communication skills
• Ability to develop and maintain strong, collaborative relationships with mid to senior level management, other internal clients, peers, and audit.
• Strong computer skills (Microsoft Word, Excel, and PowerPoint). Experience with Governance Risk and Control (GRC) applications.

Physical Demands and Work Environment

Physical Demands

• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
• Ability to sit, walk, and/or stand for extended periods of time
• Ability to bend and reach

Work Environment

• Office: If the position reports to a physical Company location, the setting will be a typical office environment.
• Remote or hybrid: For remote or hybrid positions, a secure and distraction-free setting is required, with a reliable internet connection (cable or fiber preferred, mobile hotspots not acceptable). Hybrid positions will report to a physical Company location, as directed by the manager, and that setting will be a typical office environment.

In accordance with Colorado and Virginia law: Pay for this position is anticipated to be between $87,282.00 - $139,425.00 , actual offers to be determined based on applicant’s skills, experience and education.

Equal Opportunity Employer, including disabled/veterans.