Issaquah Licensed Insurance Service Team Lead

MacVicar Insurance Agency; Issaquah (WA); Vor Ort; USD 60.000 - 110.000; Vollzeit

Benefits dieser Stelle

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Professional development and ongoing培训

Zusammenfassung

MacVicar Allstate Insurance Agency in Issaquah, WA is seeking a Licensed Insurance Service Team Lead to lead and develop our customer service team on-site. The role targets experienced insurance professionals ready to advance into leadership, with base salary plus commissions and incentives.

The ideal candidate will have a current P&C license, strong personal lines knowledge, and a track record of coaching teams to improve retention and growth.

Qualifikationen

• Minimum 2 years of experience working in a captive insurance agency (e.g., Allstate, State Farm, Farmers, American Family)
• Current, active Property & Casualty insurance license
• Strong personal lines insurance and customer service experience
• Experience leading, coaching, training, or mentoring team members
• Understanding of customer retention, cross‑selling, and account management
• Ability to monitor performance metrics, coach team members, and drive results
• Excellent communication, organization, and problem‑solving skills
• Ability to work full‑time, in person, in Issaquah, WA

Aufgaben

• Lead, coach, train, and support the insurance service team
• Provide hands‑on assistance with client service and complex customer situations
• Establish clear expectations for service quality, productivity, and follow‑up
• Monitor team performance and identify coaching opportunities
• Drive client retention, cross‑selling, and account rounding
• Support employee onboarding, training, and professional development
• Improve service processes, team efficiency, and overall performance
• Partner with agency leadership to achieve service and growth goals
• Foster a positive, collaborative, and accountable team environment

Kenntnisse

Leadership

Customer service

Coaching

Team Lead

Jobbeschreibung

MacVicar Allstate Insurance Agency in Issaquah, WA is seeking a Licensed Insurance Service Team Lead to lead and develop our customer service team on-site. The role targets experienced insurance professionals ready to advance into leadership, with base salary plus commissions and incentives.

The ideal candidate will have a current P&C license, strong personal lines knowledge, and a track record of coaching teams to improve retention and growth.