ISS Counselor/Coach/CaseWorker

RFCUNY; New York (NY); On-site; USD 29,000 - 33,000; Full time

Job summary

The City College of New York seeks a full-time Bilingual Case Manager for its WIOA grant-funded Adult Education Program, serving a diverse student population in ESL and GED classes in New York. The role focuses on identifying student needs, developing Educational and Employment Plans, coordinating referrals, and supporting students through counseling and progress monitoring.

Responsibilities include maintaining case notes per grant protocols, organizing Orientation and Intake, and ensuring

Qualifications

• Bachelor’s degree in Social Work, Psychology, Human Services, or related field.
• Minimum of 2 years of experience in the field.
• Maintain TABE and Best Plus testing certifications or complete required training.

Responsibilities

• Identify students’ needs for intervention and assist in troubleshooting barriers to their academic and career success.
• Develop an Educational and Employment Plan (EEP) for each student and monitor progress toward their goals.
• Identify, coordinate, and refer students to appropriate supportive services, community-based programs, and partner agencies.
• Advise and motivate students through individual counseling sessions.
• Assess and review student attendance, testing results, and academic progress.
• Assist in organizing and facilitating Orientation, Intake, and Information Sessions.
• Maintain accurate case management notes and documentation in compliance with grant protocols.
• Maintain current TABE and Best Plus testing certifications, or complete required certification training.
• Assist in administering pre-/post-testing for TABE and Best Plus as needed.
• Establish and maintain reciprocal referral relationships with community-based organizations, social service agencies, Workforce1 centers, and immigration support organizations.
• Collaborate with the Program Director to collect, track, and report student outcomes, including post-training and employment data.
• Attend internal team meetings and external partner meetings.
• Complete 14 hours of professional development through the Regional Adult Education Network (RAEN).
• Other duties as assigned.

Skills

Counseling

Education

Bachelor’s degree in Social Work, Psychology, Human Services, or related field

Job description

OverviewThe Office of Continuing and Professional Studies at The City College of New York seeks a full-time Bilingual Case Manager for its WIOA grant-funded Adult Education Program, serving a diverse student population enrolled in English as a Second Language (ESL) and High School Equivalency (GED) classes.ResponsibilitiesIdentify students’ needs for intervention and assist in troubleshooting barriers to their academic and career success.Develop an Educational and Employment Plan (EEP) for each student and monitor progress toward their goals.Identify, coordinate, and refer students to appropriate supportive services, community-based programs, and partner agencies.Advise and motivate students through individual counseling sessions.Assess and review student attendance, testing results, and academic progress.Assist in organizing and facilitating Orientation, Intake, and Information Sessions.Maintain accurate case management notes and documentation in compliance with grant protocols.Maintain current TABE and Best Plus testing certifications, or complete required certification training.Assist in administering pre-/post-testing for TABE and Best Plus as needed.Establish and maintain reciprocal referral relationships with community-based organizations, social service agencies, Workforce1 centers, and immigration support organizations.Collaborate with the Program Director to collect, track, and report student outcomes, including post-training and employment data.Attend internal team meetings and external partner meetings.Complete 14 hours of professional development through the Regional Adult Education Network (RAEN).Other duties as assigned. QualificationsBachelor’s degree in Social Work, Psychology, Human Services, or related field. Minimum of 2 years of experience in the field.Pay Range:$21.98 to $21.98 hourly