Case Manager: SPELL Program

Research Foundation of The City University of New York; New York (NY); On-site; USD 47,000 - 63,000; Part time

Job summary

The Research Foundation of The City University of New York is seeking an ENL Case Manager at Hunter College to support adult literacy students with in-person guidance on Saturdays. You will advise learners, discuss career and academic goals, and coordinate referrals to social services while keeping confidential records.

Strong interpersonal skills, organizational abilities, and experience with adult learners are essential. Onsite work and collaboration with instructors are required.

Qualifications

• Bachelor’s degree in education, social work, counseling, psychology, or related field.
• At least one year of case management, advising, counseling, or student support experience.
• Experience with adult learners, immigrants, or linguistically diverse populations.
• Strong interpersonal, organizational, and communication skills.
• Ability to maintain records and complete documentation in a timely manner.
• Comfort using technology for data entry and communication (Google Workspace, NYSED databases).
• Ability to work onsite at Hunter College on Saturdays.

Responsibilities

• Advise and support English language learners in Adult Literacy classes.
• Counsel students on career prospects, academic goals, and personal concerns with confidentiality.
• Establish referrals with social service agencies and Workforce1 centers.
• Assess student needs and refer to appropriate social services.
• Track progress and complete required data entry on rosters and ASISTS.
• Collaborate with instructors and staff to ensure program compliance.
• Attend 14 hours of RAEN professional development per fiscal year.

Skills

Interpersonal skills

Organizational skills

Communication skills

Education

Bachelor’s degree in education, social work, counseling, psychology, or related field

Master's degree in Social Work or Psychology

Tools

Google Workspace

ASISTS

NYSED databases

Job description

Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY).

The team at RFCUNY is made up of dedicated, talented professionals committed to providing the services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries.

We are pleased that you are interested in exploring opportunities to join RFCUNY.

Primary Location:

HUNTER COLLEGE

Bargaining Unit

No

Position Summary

Case management is offered during class time and is mostly in-person. The Case Managers occasionally work when classes are not in session. The SPELL Program runs two semesters a year (Fall and Spring). There are no summer classes or summer Case Manager hours between June - August. All classes and case management take place onsite at Hunter College, unless prearranged with students via online platform. The schedule for this position is Saturdays from 9:00am - 4:00pm. There is some flexibility with the schedule and possibility of staggering in‑person attendance. This schedule does not include outreach to students during the week which is done on an as‑needed basis.

Responsibilities Include

• Advise and support English language learners in Adult Literacy classes
• Counsel students on career prospects, academic goals, and personal concerns, while ensuring confidentiality
• Identify and establish joint referral relationships with relevant social service agencies, community-based organizations, and with Workforce1 centers
• Assess student needs and make appropriate referrals to social services and other agencies
• Awareness of the barriers facing immigrants looking to integrate into the US workforce and academic environment
• Provide crisis intervention when needed
• Track student progress, attendance and satisfaction, while completing required data entry tasks on rosters and possibly on ASISTS database
• Help students with mapping their career plans, including related academic and personal goals using EEP form
• Work closely with instructors and administrative staff to meet program compliance, including the monitoring and documentation of progress and outcomes for both current and former students
• Attend 14 hours of RAEN Professional Development per fiscal year
• Ad hoc duties as assigned
• Other duties as assigned

Required Qualifications

• Bachelor’s degree in education, social work, counseling, psychology, or a related field
• At least one year of experience in case management, advising, counseling, or student support services
• Experience working with adult learners, immigrants, or linguistically diverse populations
• Strong interpersonal, organizational, and communication skills
• Ability to maintain accurate records, complete required documentation, and reply to emails in a timely manner
• Comfort using technology for data entry and communication (e.g., Google Workspace, NYSED databases, online platforms)
• Ability to work onsite at Hunter College on Saturdays

Preferred Qualifications

• Master's Degree in Social Work or Psychology
• Familiarity with WIOA-funded programs and performance accountability requirements
• Experience using ASISTS or similar workforce/data tracking systems
• Knowledge of NYC social service systems and Workforce1 Career Centers
• Bilingual or multilingual abilities (especially languages commonly spoken by NYC adult learners)
• Experience collaborating with instructional staff in educational settings

EMPLOYMENT DETAILS

• Expected hours: Saturdays during the academic year, with limited additional hours as needed
• Professional development hours are compensated in accordance with program policy

SUPERVISION

• The ENL Case Manager reports to the Adult Literacy Program Manager

Physical And Logistical Requirements

• Ability to be present onsite for Saturday programming
• Ability to work in classroom and office settings
• Ability to use a computer for documentation, communication, and data entry
• Occasional off-schedule communication with students and manager via email, text or phone

Pay Range

$40 to $40 per hour

RFCUNY Benefits

RFCUNY Employee Benefits and Accruals

Equal Employment Opportunity Statement

The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.