Case Manager: SPELL Program

Research-Foundation-Cun; New York (NY); On-site; USD 45,000 - 65,000; Part time

Job summary

RFCUNY’s ENL Adult Literacy program at Hunter College seeks an ENL Case Manager to support English language learners with career planning, academic goals, and personal concerns in a mostly on-site Saturday schedule.

You will advise students, coordinate referrals with social services and Workforce1, track progress, and ensure program compliance, while maintaining confidentiality and timely documentation.

Qualifications

• Bachelor’s degree in education, social work, counseling, psychology, or a related field.

Responsibilities

• Advise and support English language learners in Adult Literacy classes.
• Counsel students on career prospects, academic goals, and personal concerns, while ensuring confidentiality.
• Identify and establish joint referral relationships with social service agencies, community-based organizations, and Workforce1 centers.
• Assess student needs and make appropriate referrals to social services and other agencies.
• Track student progress, attendance and satisfaction, with required data entry tasks on rosters and ASISTS database.
• Help students map career plans including related academic and personal goals using EEP form.

Skills

Case management

Advising

Counseling

Interpersonal skills

Organization

Communication skills

Data entry

Education

Bachelor’s degree in education, social work, counseling, psychology, or related field

Master’s Degree in Social Work or Psychology

Tools

ASISTS

Google Workspace

NYSED databases

Job description

Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY).The team at RFCUNY is made up of dedicated, talented professionals committed to providing the services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries.We are pleased that you are interested in exploring opportunities to join RFCUNY.Primary Location:HUNTER COLLEGEBargaining Unit:NoPOSITION SUMMARYCase management is offered during class time and is mostly in-person. The Case Managers occasionally work when classes are not in session. The SPELL Program runs two semesters a year (Fall and Spring). There are no summer classes or summer Case Manager hours between June - August.All classes and case management take place onsite at Hunter College, unless prearranged with students via online platform.The schedule for this position is Saturdays from 9:00am - 4:00pm. There is some flexibility with the schedule and possibility of staggering in-person attendance. This schedule does not include outreach to students during the week which is done on an as-needed basis.Responsibilities include:Advise and support English language learners in Adult Literacy classesCounsel students on career prospects, academic goals, and personal concerns, while ensuring confidentialityIdentify and establish joint referral relationships with relevant social service agencies , community-based organizations, and with Workforce1 centersAssess student needs and make appropriate referrals to social services and other agenciesAwareness of the barriers facing immigrants looking to integrate into the US workforce and academic environmentProvide crisis intervention when neededTrack student progress, attendance and satisfaction, while completing required data entry tasks on rosters and possibly on ASISTS databaseHelp students with mapping their career plans, including related academic and personal goals using EEP formWork closely with instructors and administrative staff to meet program compliance, including the monitoring and documentation of progress and outcomes for both current and former studentsAttend 14 hours of RAEN Professional Development per fiscal yearAd hoc duties as assignedOther duties as assignedREQUIRED QUALIFICATIONSBachelor’s degree in education, social work, counseling, psychology, or a related fieldAt least one year of experience in case management, advising, counseling, or student support servicesExperience working with adult learners, immigrants, or linguistically diverse populationsStrong interpersonal, organizational, and communication skillsAbility to maintain accurate records, complete required documentation, and reply to emails in a timely mannerComfort using technology for data entry and communication (e.g., Google Workspace, NYSED databases, online platforms)Ability to work onsite at Hunter College on SaturdaysPREFERRED QUALIFICATIONSMaster's Degree in Social Work or PsychologyFamiliarity with WIOA-funded programs and performance accountability requirementsExperience using ASISTS or similar workforce/data tracking systemsKnowledge of NYC social service systems and Workforce1 Career CentersBilingual or multilingual abilities (especially languages commonly spoken by NYC adult learners)Experience collaborating with instructional staff in educational settingsEMPLOYMENT DETAILSExpected hours: Saturdays during the academic year, with limited additional hours as neededProfessional development hours are compensated in accordance with program policySUPERVISIONThe ENL Case Manager reports to the Adult Literacy Program ManagerPHYSICAL AND LOGISTICAL REQUIREMENTSAbility to be present onsite for Saturday programmingAbility to work in classroom and office settingsAbility to use a computer for documentation, communication, and data entryOccasional off-schedule communication with students and manager via email, text or phonePay Range:$40 to $40 per hourRFCUNY BenefitsEqual Employment Opportunity StatementThe Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.