ISP Technician

TEKsystems; Raleigh (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

TEKsystems is seeking an ISP Technician to provide first-line support for technical issues. The role involves troubleshooting hardware/software problems and delivering excellent customer service while meeting performance metrics. This fully remote position offers competitive pay and a range of benefits.

Benefits

Medical, dental & vision insurance

401(k) retirement plan with pre-tax and Roth options

Life insurance (voluntary for employee and dependents)

Paid time off, vacation, or sick leave

Responsibilities

• Respond to and resolve IT support requests via phone, email, or chat.
• Diagnose and resolve basic hardware and software issues.
• Create, update, and close support tickets in the IT ticketing systems.

Skills

Proficiency in Windows

Helpdesk tools

Customer service skills

Job description

Join to apply for the ISP Technician role at TEKsystems.

Description

The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed.

Responsibilities

1. Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting.
2. Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management.
3. Contribute to and utilize the internal knowledge base for common issues and solutions, providing feedback for improvement.
4. Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions.
5. Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues.
6. Demonstrate strong problem-solving skills and attention to detail, including multi-tasking.
7. Troubleshoot and resolve customer complaints or concerns positively.
8. Meet or exceed performance metrics such as call handling time and quality assurance.
9. Perform other duties as assigned.

Skills

• Proficiency in Windows, helpdesk tools, and customer service skills.

Pay and Benefits

The pay range for this position is $15.00 - $15.50/hr. Eligibility requirements may apply to some benefits, which depend on the job classification and length of employment. Benefits are subject to change and specific plan terms. Benefits may include:

• Medical, dental & vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan with pre-tax and Roth options
• Life insurance (voluntary for employee and dependents)
• Short and long-term disability
• Health Savings Account (HSA)
• Transportation benefits
• Employee assistance programs
• Paid time off, vacation, or sick leave

Workplace Type

This is a fully remote position.

Application Deadline

The position is expected to close on May 23, 2025.

About TEKsystems

TEKsystems is a leading provider of business and technology services, helping accelerate business transformation. With expertise in strategy, design, execution, and operations, we deliver solutions that unlock business value. Our team of 80,000 works with over 6,000 customers worldwide, including 80% of the Fortune 500 companies. We are committed to building tomorrow through technology and positive community impact. TEKsystems and TEKsystems Global Services are part of Allegis Group. Learn more at TEKsystems.com.

We are an equal opportunity employer, considering all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any protected characteristic.